What are the responsibilities and job description for the Customer Service Representative - Sales position at SEPAC?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. This position requires strong communication skills and the ability to work effectively in a fast-paced environment.
Specific Duties and Responsibilities:
Execution of Order Entry
- Receiving customer Purchase Orders
- Checking accuracy of POs against quotes
- Double checking pricing & lead times
- Entering orders in ERP system
- Confirming order internally and with customer
- Processing quotes for new & recurring parts.
- Contract Review
Execution of Return Material Authorization (RMAs)
- Working with Production and /or Engineering to authorize the return of damage or defective product
- Issue RMA documentation for customer
- Coordinate with proper parties for completion of evaluation and costing
- Work with sales department personnel to determine pricing
- Issue quotations for repair work
- Handle order entry duties, as stated above, when customer confirms repair work quote
Customer Relations Management duties
- Entering various data regarding all sales related activities into CRM software
- Regular communication with customers of order status or changes to open orders
- Follow up with customers on quotes & pending POs.
Miscellaneous duties
- Handle a wide range of sales support activities for major existing customer programs
- Answering customer calls regarding new and existing orders/quotes
- Coordinate with all departments as needed
- Additional tasks as needed
Other Skills and Abilities:
- Self‐Starter
- Capable of solving complex problems and meeting customer commitments
- Multi-Tasking
- Self-Organized
- Attention to detail
- Technical experience a plus
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $22 - $26