What are the responsibilities and job description for the Engagement Coordinator (in person) position at SEP?
Are you the person who naturally notices what is falling through the cracks before anyone else does?
Do you love bringing order to chaos, keeping people organized, and making sure important things actually get done?
If so, keep reading!
SEP is looking for an Engagement Coordinator to help support our client delivery teams. This role is part project coordination and part client support. You will help ensure onboarding happens smoothly, meetings get scheduled, action items get followed up on, compliance requirements get met, and important details do not get lost along the way.
Success in this role is not measured by how many tasks you complete yourself. Success is measured by your ability to keep projects, people, and processes moving forward.
This role may be a great fit for someone who has been an Executive Assistant, Project Coordinator, Operations Coordinator, Recruiting Coordinator, Customer Success Coordinator, or in a similar coordination-focused role and is looking for an opportunity to have a broader impact across the organization.
\n- If you enjoy creating structure where none exists.
- If you find satisfaction in helping others stay organized.
- If you are comfortable following up multiple times when something needs to get done.
- If you can manage many moving pieces without becoming overwhelmed.
- If you genuinely enjoy helping others succeed.
As a business, SEP is a custom software product design and development company that thrives on collaboration and continuous learning. We deeply care about our people and want everyone who interacts with SEP—employees, clients, partners, and visitors—to have an exceptional experience.
This position is expected to work primarily onsite at our headquarters in Westfield, Indiana with occasional travel to client sites.
- Coordinate onboarding and offboarding activities for project team members
- Attend meetings, capture notes, and ensure follow-up actions are completed
- Schedule and coordinate client meetings, workshops, reviews, and other engagement activities
- Support staffing, reporting, compliance, and operational processes
- Track project-related information and maintain documentation
- Help delivery teams stay organized and informed
- Partner with clients, internal teams, and external partners to ensure work moves forward smoothly
- Assist with account planning, research, and administrative support activities
- Exceptional organizational skills and attention to detail
- Strong communication and relationship-building skills
- Ability to manage multiple priorities simultaneously
- Confidence following up with others and driving accountability
- Strong problem-solving skills and initiative
- Bachelor's degree or equivalent experience
- Three or more years of experience in coordination, operations, administration, client services, or a similar role
- People who thrive on organization and follow-through
- People who enjoy helping others succeed
- People who notice details others miss
- People who are proactive, dependable, and service-oriented
SEP is a software product design and development company located in Westfield, IN. We provide powerful teams of thoughtful developers and designers to bring ideas to life. Founded in 1988, SEP is one of Indiana’s largest software development firms with 180 employees. Our clients span from Fortune 100 to scale-up companies. We are 100% employee-owned through an ESOP and are consistently recognized for our great culture (Top Workplaces, Best Place to Work in Indiana, Techpoint Mira Exceptional Employer).
We are an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities