What are the responsibilities and job description for the IT Support Specialist position at SEON?
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900 real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
This is a hands-on, user-facing IT role responsible for supporting our Austin office while contributing to SEON’s global IT operations. You will handle day-to-day support, onboarding/offboarding, device and asset management, SaaS and access requests, and local IT improvements — especially around meeting room equipment, A/V, and office technology.
You will collaborate regularly with the global IT team (Budapest HQ and other regions) to maintain standards, follow shared processes, and participate in cross-regional initiatives.
The ideal candidate enjoys helping people, takes ownership of their environment, and proactively identifies and solves local IT pain points.
This position is hybrid in Austin, Texas and requires consistent onsite presence.
What You’ll Do
IT Support & Daily Operations
SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.
This is a hands-on, user-facing IT role responsible for supporting our Austin office while contributing to SEON’s global IT operations. You will handle day-to-day support, onboarding/offboarding, device and asset management, SaaS and access requests, and local IT improvements — especially around meeting room equipment, A/V, and office technology.
You will collaborate regularly with the global IT team (Budapest HQ and other regions) to maintain standards, follow shared processes, and participate in cross-regional initiatives.
The ideal candidate enjoys helping people, takes ownership of their environment, and proactively identifies and solves local IT pain points.
This position is hybrid in Austin, Texas and requires consistent onsite presence.
What You’ll Do
IT Support & Daily Operations
- Provide Tier 1/2 technical support to Austin-based employees and remote colleagues.
- Troubleshoot and resolve issues across laptops, mobile devices, SaaS applications, and office hardware.
- Own the local office experience: maintain meeting rooms, conferencing equipment, docking setups, peripherals, and shared IT spaces.
- Monitor recurring IT issues in Austin and propose/implement improvements.
- Prepare, configure, and deliver devices for new hires.
- Set up accounts and access in SaaS systems following global IT processes.
- Ensure secure and complete offboarding, including device return, system access removal, and asset updates.
- Collaborate with People Operations to ensure a smooth employee lifecycle.
- Enroll and manage devices using JumpCloud MDM and similar tools.
- Apply and follow security best practices for configuration, policies, and updates.
- Support identity workflows across SaaS platforms and internal systems.
- Enforce device health, compliance standards, and safe access practices.
- Maintain accurate IT asset inventory and lifecycle tracking.
- Manage stock levels of laptops, accessories, and office IT equipment.
- Coordinate hardware procurement and work with local and global vendors.
- Work closely with the Budapest HQ team and global IT peers to align on processes, tooling, standards, and documentation.
- Participate in global initiatives such as SaaS governance, automation improvements, and compliance efforts.
- Contribute to global IT requests, ticket queues, and shared responsibilities.
- Use AI tools (e.g., Gemini, ChatGPT) to create small scripts, documentation, troubleshooting aids, or process automations.
- Support management of SaaS tools including Google Workspace, Microsoft 365, Slack, Zoom, and others.
- Identify opportunities for automation or workflow enhancements in support, onboarding, or access management.
- 2–4 years of experience in IT support, IT operations, or a similar hands-on technical role.
- Strong troubleshooting skills across devices, SaaS tools, and office IT equipment.
- Hands-on experience with:
- MDM solutions (JumpCloud preferred, or Intune/Jamf similar)
- Google Workspace and/or Microsoft 365
- Slack, Zoom, and other collaboration SaaS tools
- Basic identity/access flows in modern SaaS ecosystems
- Experience managing assets and maintaining accurate inventory.
- Experience supporting onboarding/offboarding processes.
- Clear, patient communication and a strong service mindset.
- Ability to operate independently while staying aligned with global processes.
- Scripting or automation basics (PowerShell, Bash, Python).
- Experience configuring meeting rooms, A/V equipment, or office IT hardware.
- Familiarity with IT asset management platforms.
- Exposure to AI-driven support or IT automation tools.
- Experience in a distributed or multinational organization.
SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.