What are the responsibilities and job description for the Customer Success Manager position at SEON?
Are you a champion Customer Success Manager? Help us boost the SEON rocketship as we assemble our super team of fraud-fighting heroes. 🚀
As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It's a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support.
We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - ultimately, these translate not only to a business bottom line but to making the internet a safer space for everyone - whether business or consumer.
What you'll do:
Sounds good? Great, we can't wait to hear from you! Want to learn more about what it's like to work at SEON first? 👉 Here you go!
About SEON
The SEON journey has been unstoppable. 50 months in, and we have grown from 2 to 200 SEON Fraud Fighters across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco and Singapore, we are on a mission to create a Fraud Free World. We raised a record-breaking segment Series B in April 2022, and we were featured in TechCrunch as the largest B round for Hungary and are now recognized as the World's quickest-growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!
As the name suggests, our team is all about customer success. We strive to make our customer lives as easy as possible and guide them through the use of our anti-fraud tools, from onboarding to setting up risk rules, from optimization to sharing their feedback with developers. It's a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support.
We're in for a crazy ride, and that's why we need bold and talented individuals who will own these key areas. Who will make an impact on the Front Office field - ultimately, these translate not only to a business bottom line but to making the internet a safer space for everyone - whether business or consumer.
What you'll do:
- Manage a diverse portfolio of customers across various industries and geographies, addressing client requests and issues while providing assistance with industry-related questions
- Conduct QBRs with customers to showcase the value of our solutions, discuss strategic goals, and ensure alignment on future initiatives. These reviews are essential for maintaining strong customer relationships and driving continuous value
- Collaborate with the account management team to drive revenue growth, focusing on increasing Net Dollar Retention through effective upsell and cross-sell strategies
- Proactively inform customers about product enhancements and new features, and collect customer feedback to provide valuable insights to the product team and internal stakeholders
- Support the Head of Customer Success in initiatives aimed at optimizing customer success workflows, ensuring a more effective and scalable approach to customer management
- Demonstrate a proactive attitude and willingness to take on necessary tasks, understanding the dynamic and fast-paced nature of a software startup
- Identify any risks to customer health, proactively mitigate potential issues, and escalate concerns when necessary to protect the customer base from churn
- 2-3 years of experience in customer success, account management, or a similar customer-facing role
- Exceptional communication and interpersonal skills, with excellent verbal and written abilities
- Strong organizational skills, especially as it relates to tracking within a CRM tool (HubSpot, Salesforce, etc.)
- Proven experience in working cross-functionally with internal teams to drive customer success and achieve business goals
- A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction
- Employee stock ownership plan (ESOP)
- Hybrid working environment (2-3 days in the office per week)
- Flexible hours
- Generous Holiday allowance
- 100% Employer paid benefits for employee dependents
- Excellent Benefits including matching 401k
- Paid Parental leave
- Access to continuous development tools & a strong coaching culture
Sounds good? Great, we can't wait to hear from you! Want to learn more about what it's like to work at SEON first? 👉 Here you go!
About SEON
The SEON journey has been unstoppable. 50 months in, and we have grown from 2 to 200 SEON Fraud Fighters across Budapest, London, Austin, and Jakarta. With more hubs opening up in San Francisco and Singapore, we are on a mission to create a Fraud Free World. We raised a record-breaking segment Series B in April 2022, and we were featured in TechCrunch as the largest B round for Hungary and are now recognized as the World's quickest-growing fraud prevention company. We are proud to continue to grow at pace, both in terms of helping the best online businesses and democratizing fraud-fighting!
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