VP Client Services

At the heart of this role is a single question: do our clients feel like we're invested in their success?

When the answer is yes , consistently, across every touchpoint, retention strengthens and accounts grow. Client retention and account growth are the measures of success for this role, but they are evidence of relationship quality, not a replacement for it. The focus is always on the relationship first.

Equally important is the team dimension. This role carries responsibility for developing the account team's ability to build and sustain strong client relationships, creating the conditions for every client to feel well served, not just the ones you personally touch. Retention and account growth are how we keep score, but they are the outcome of strong relationships, not a substitute for them.

There's a point in every agency's growth where good isn't good enough anymore.

We've hit that point. Our client relationships are strong, our book of business is growing, and we've made the decision to invest at the leadership level to match. This role didn't exist before because we didn't need it before. We need it now and we're ready for it.

About the Role

The VP of Client Services is the senior leader responsible for the health, growth, and retention of every client relationship at SEO Brand. This is not an execution role, it is a leadership role. You will define how this agency builds and sustains client partnerships, develop a team of 10 account managers into confident relationship driven professionals, and be the senior presence when client relationships need depth, gravity, or a steady hand.

North Star

Be the partner clients can't imagine replacing and keep raising the team's ability to deliver that.

Key Responsibilities

• Own the overall health of the client portfolio, staying close enough to every relationship to know when something is working and when it isn't.
• Lead, coach, and develop a team of 10 account managers, raising their ability to build genuine partnerships rather than just manage projects.
• Be the senior client presence for high value accounts, contract renewals, difficult conversations, and moments that require executive level engagement.
• Recognize and pursue organic growth opportunities within the existing client base and teach the team to do the same.
• Build the structure, communication standards, and team habits that make excellent client service consistent and repeatable, not dependent on any one person.
• Step in when a client relationship needs direct attention, own the path to resolution, and restore confidence quickly.
• Work closely with delivery and operations leadership to keep client expectations and actual service execution in sync.
• Bring recurring challenges and team wide needs to agency leadership with clear thinking and a point of view on how to address them.

What Success Looks Like

We envision retention that strengthens over time as a direct reflection of how well clients feel served across the entire portfolio. Account managers think and act like relationship builders, not order takers or project trackers. We are already good at this but know we can get a lot better.

Problems in client relationships are spotted and addressed well before they become losses.

Clients consistently feel like genuine partners, not just names on a roster.

The account team operates as a cohesive, high performing unit with clear standards and strong leadership behind them.

What We're Looking For

• Eight or more years in client services, account management, or customer success, with at least three years leading a team.
• A demonstrable track record of retaining clients and growing them organically.
• Sharp instincts for reading people and relationships, you know when something is off before anyone says it out loud.
• A genuine developer of talent who builds trust with clients and colleagues alike.
• Comfortable in a digital environment with enough fluency to lead strategic conversations; agency background preferred but not required.
• Calm, direct, and solutions focused, especially when things get complicated.

How We Measure Success

Net Revenue Retention | Expansion Revenue | Client Satisfaction | Account Health | Team Development

Benefits

• Full Medical, Dental, Vision benefits
• 401k Plan with company match
• 100% remote time off
• Company paid holidays wellness days
• Generous PTO schedule
• Salary $120k-$150k commission/retention bonuses depending on experience

Are YOU the perfect candidate?

We'll be honest, this role isn't for everyone.

It's for someone who walks into a room and changes the energy. Someone who holds a team to a high standard because they hold themselves to a higher one. Someone who wins client trust not through charm alone, but through consistency, conviction, and the kind of follow through that makes people feel safe betting on you.

At SEO Brand, we don't do average. We're a team that competes hard, cares deeply, and takes genuine pride in the relationships we build and the results we deliver. The person in this seat will set the tone for all of it.

If you're the kind of leader who's energized by that, not intimidated by it, we want to hear from you.