Customer Service Rep - Clearance Required

Overview

Join Senture as a Customer Service Representative! Senture delivers top-tier inbound and outbound customer care support for federal, state, and commercial clients—and we’re proud of both our service and our people.

As a Customer Service Representative (CSR), you’ll be at the core of our mission, helping customers with care, professionalism, and accuracy. We’re looking for energetic, motivated individuals who are passionate about helping others and thrive in a fast-paced environment.

What You’ll Do:

• Handle inbound and outbound calls for a variety of clients
• Provide exceptional customer service while following established protocols
• Use web-based systems to respond to customer inquiries

For this position, candidates must be local to London, KY or McAllen, TX. Also:

• Willing to visit our office to complete security paperwork and fingerprints, pick up equipment, and finalize onbaording tasks.
• Able to obtain government clearance (certified birth certificate or passport may be required)

Perks of working at Senture:

• Ability to work-from-home
• All equipment provided
• Paid training
• Opportunity to grow with a company that values its team

If you’re ready to make a difference and grow your career, apply today and become part of the Senture team!

Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications

• High School Diploma or GED
• Must have US Citizenship
• Must be able to obtain and maintain required government clearance
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

Candidates must meet the following requirements to work from home:

• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

• Deliver exceptional service by answering customer inquiries with professionalism and care, following client-specific guidelines
• Accurately document customer interactions in our system
• Verify and update customer information as needed
• Actively listen to identify opportunities to provide helpful, additional information
• Follow up with customers when necessary to ensure resolution
• Use performance data to continuously improve service quality
• Conduct outbound calls for surveys and client-specific data collection
• Maintain adherence to assigned shift and schedule
• Other job duties as assigned.