Division President

Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors, and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected.

Sentry Management, Inc., has an immediate opening for a Division President (DP) for our Spokane, Washington market. The Division President directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients.

The Division President must reside or plan to reside in the Spokane geographical market.

Leadership Responsibilities

• Provides leadership and assistance to the division employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth
• Meets with employees individually, and on a regular basis, to disseminate information and follow-up on outstanding issues
• Implement and maintain personnel policies in accordance with corporate manual and guidelines
• Recruit, select, train and manage the performance of division employees
• Support division with initiatives and general operations
• Gain and maintain a complete understanding of all resources available from Sentry
  
  

DIVISIONAL OVERSIGHT

• Set the strategic direction of the division and monitor progress and growth
• Responsible for the achievement of annual sales and contribution goals as well as achieving the established ratio level of income to expenses
• Help to analyze the local market and competition to identify external threats and opportunities and adapt to strategies for changing conditions
• Strategize with SVPs and Sales personnel on large client proposals
• Maintain an understanding of Sentry’s contractual obligations to its clients
• Review monthly summary reports to identify and improve upon trends
• Ensure that accounting and administration staff are following policies and procedures
• Assist with clients requests as needed
  
  

BOARD ISSUES & RESOLUTION/ CLIENT RELATIONS & RETENTION

• Adhere to our Language of Service with all interactions
• Review issues and look for solutions to obstacles or gaps in service
• Respond promptly to employee or client needs and step in to assist with difficult situations
• Solicit employee and customer feedback to improve service
• Closely monitor client transitions and provide support
  
  

Requirements

• Bachelors Degree or Equivalent preferred
• Previous financial responsibility and oversight of multi-business unit operations preferred
• Preferred CAM license and experience (licensed in states that require)
• Licensed to operate a motor vehicle with a clean driving record
  
  

Benefits

• Medical, Dental, Vision
• Life & AD&D
• Short-Term and Long-Term Disability
• Paid Vacation, Holidays, and Personal/Sick time
• 401(k)
  
  

Sentry Management, Inc. is a Equal Opportunity Employer