What are the responsibilities and job description for the Collections Specialist position at Sentry Credit, Inc.?
Why Sentry Credit?
After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.
About This Role:
As a Collections Specialist, you will empower consumers to navigate the repayment process with dignity and clarity. Joining our team to drive impactful account resolution, your critical goal is to deliver empathetic, high-quality support while guiding customers toward realistic financial solutions.
This team is the entry point to Sentry & the TrueAccord brand, and has consistently proven to be a launchpad for your career. We're proud to see our team members flourish, with former specialists advancing into diverse and rewarding careers, including:
- Leadership roles: where they are helping to shape the future of our success and the growth of our teams
- Technical positions: from AI Developers to IT professionals, former specialists have helped us continue to drive innovation across the company
- Critical back-office and administrative roles: whether improving processes, ensuring corporate compliance, or streamlining recruiting & HR systems; you don’t have to look too far to find the impact of the veterans of our Collections team.
By combining Sentry’s local legacy with TrueAccord’s innovative, empathy-driven approach, we’ve retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are currently expanding our Collections team and looking for motivated individuals who value respect as much as results.
What You'll Do:
- Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals resolve outstanding account balances
- Negotiate & Problem-Solve: Partner with consumers to understand their financial circumstances, uncover their needs, and negotiate viable repayment plans.
- Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
- Maintain Accurate Records: Document all communications and account activities across multiple digital channels
- Champion Our Mission: Uphold high standards of quality and compliance, embodying our empathetic approach to debt recovery.
- Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6 months unlock promotion opportunities!
Who You Are:
- A Communicator & Negotiator: You have strong verbal and written communication skills and know how to de-escalate tough situations with empathy and active listening
- Adaptable Learner: You thrive in a fast-paced environment and comfortably navigate new account management systems, evolving policies, and client expectations.
- Solution-Oriented: You look past the surface of a "no" to find a "how."
- Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
- Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently
Why You'll Stay:
- Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required
- Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events
- Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan
- Generous Time Off: Recharge with paid vacation and personal time off (PTO)
- Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry
Qualifications:
- High school diploma or GED required
- 1 year of experience in customer service, contact centers, collections, or a related client-facing role