What are the responsibilities and job description for the B2B Telemarketing Supervisor position at Sentry Communications & Security?
Sentry Communications & Security is a well-established, family-owned security integrator with over 35 years in business, serving commercial clients throughout the tri-state area. Due to continued growth, we are seeking experienced people to join our team.
Overview
We are seeking an experienced and motivated B2B Telemarketing Supervisor to lead and support a small team of outbound appointment setters. This hands-on role is responsible for driving call activity, increasing appointment conversions, and ensuring consistent performance through coaching and training.
Key Responsibilities
Working lead. Supervise and manage 2 outbound appointment setters
Monitor daily call volume and appointment-setting performanceEnsure team meets or exceeds established call and appointment targets
Provide real-time coaching and performance feedback
Train new callers on scripts, objection handling, and best practices
Track and report on key metrics including calls made, appointments set, and conversion rates
Continuously improve scripts and outreach strategies to increase effectiveness
Maintain a positive, motivated team environment
Qualifications
Prior experience in B2B telemarketing or inside sales required
Proven track record of meeting or exceeding call and appointment goals
Previous supervisory or team lead experience preferred
Strong communication and coaching skills
Ability to analyze performance metrics and implement improvements
Self-starter with strong organizational skills and attention to detail
We Offer
Competitive salary performance-based incentives
Starting at: $800.00 weekly plus commission and override
Opportunity to grow within a dynamic organization
Supportive and collaborative work environment
Location: Hisckville, NY
Schedule: Monday to Friday 8:30am-4:30pm
If you are a results-driven leader with a passion for sales and team development, we’d like to hear from you.
Pay: $800.00 - $2,500.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $800 - $2,500