What are the responsibilities and job description for the Desktop Support Specialist position at Sentrilock LLC?
Description
Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
- Operating systems troubleshooting, installation, patching and upgrades including Apple OSX and Microsoft Windows
- New employee set up and termination management.
- Create and Manage Active Directory, Azure Active Directory user profiles an passwords.
- Manage two-factor security authentication access for third-party tools slack, zoom, office.
- Microsoft 365 product suite installation, configuration, and troubleshooting and support.
- Azure (Entra) management of user groups, distribution lists, licenses access.
- Install, support, troubleshoot internal applications.
- Research and knowledge of security issues related to operating systems and patching.
- Mange and support threat detection applications such as Microsoft Defender and Malware Bytes.
- Effectively configure and manage computer device baseline and security profiles using Microsoft Intune and Pulseway.
- Basic VOIP phone troubleshooting
- Assess criticality of urgent after hours (including weekends) hardware and assesses issues and respond within 4-6 hours
Serve as technical liaison for general hardware and software support
- Inventory management and tracking of all end-user company devices which includes physical control of assigned computer assets
- Ensure all effort and tasks are captured in an official Jira Service Desk request
- Computer and printer hardware support and repair and vendor warranty management
- Effective and prompt use of the latest communication tools and methods to assist all staff local and remote (Ex IM, Phone, Mobile, Video chat, etc)
- Identify, research, procure, and purchase new and existing employee hardware through to completion of delivery and setup
Requirements
- 2 Years Deskside end-user technical support experience Required
- 1 Years Microsoft Desktop OS, Office, Outlook, Updates Support Required
- 1 Years General Software Support (Antivirus, User Apps, Updates) Required
- 1 Years Apple/Mac basic troubleshooting experience Required
- 1 Years Basic network troubleshooting experience Required