What are the responsibilities and job description for the Manager, Technical Account Manager position at SentinelOne?
About Us
At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you.
What are we looking for?
- Experience with SaaS based security solutions is preferred
- Multi OS support experience: Windows, Mac & Linux
- Training delivery experience - Required
- Experience with SIEMs, Cloud Infrastructure (AWS\GCP), and Active Directory a huge benefit
- Previous project management experience
- Salesforce reporting acuity
- East Coast availability
- Directly manage a team of 6 Technical Account Managers
- Weekly 1x1 with each team member
- Productive collaboration with Customer Success, Engineering, Product Management and other related departments
- Team members are proactive and accountable: lead weekly or monthly meetings, promote workshops (Virtual/on-site), communicate issues relevant to customers' environment, educate on new releases, identify needs and act to address
- Monitor Team bandwidth and forecast required head count
- Proactively track and drive TAM SKU renewal
- Efficient resource management to deliver all assignments
- Coach TAMs with best practices to improve efficiency and professionalism
- Identify and address knowledge & skills gaps
- Monitor quality KPIs to address concerns quickly and effectively
- Mentor engineers with managerial potential
- Be integral in interviewing and onboarding new hire candidates
- Be engaged with the customers assigned to your direct reports
- Periodically join customer sync calls
- Act as a point of escalation
- Deliver Performance Improvement Plan to low performers
- Ownership on assigned special projects
- Leadership and authority
- Mentoring and coaching
- Effective delegation
- Empathy
- Driving execution
- Calm and representative
- Flexible and open mindset
- Team KPIs
- Operational Management
- Team Development
Why us?
You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.