What are the responsibilities and job description for the Network Support Analyst position at Sentinel?
Responsibilities
We are seeking an on-site staffing resource for one of our clients located in Auburn Hills, MI. The schedule for the role is 8:30 AM – 5:00 PM, Monday through Friday. In this position, you will be responsible for supporting the customer’s network environment via service cases and performing network support tasks, as requested by the customer. The ideal candidate will be self-motivated, with the ability to perform autonomously and drive tasks to successful completion. A good troubleshooting methodology will also benefit candidates in this role. This position is a full-time onsite support role at our client located in Auburn Hills, MI.
Qualifications
Requirements:
- Must have hands-on experience with Cisco routers, switches and wireless LAN
- CCNA certification is highly preferred
- Experience working with Cisco networking platforms such as Catalyst and Nexus Required
- Experience troubleshooting network and end user issues required
- Experience with Cisco Catalyst Center, Cisco ISE and Cisco ACI would be beneficial
- Familiar supporting wireless networks with Cisco wireless LAN controllers using both traditional centralized deployments as well as converged access preferred
- Exceptional customer relations skills
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The “Know Your Rights” Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity