What are the responsibilities and job description for the Yardi Helpdesk and Systems Analyst position at Sentinel Real Estate?
Are you a Yardi expert with a passion for solving problems and supporting users? Join our dynamic team at Sentinel Real Estate, a leading investment management firm with over $9.3 billion in assets and a global footprint.
About the Role
We’re seeking a proactive and detail-oriented Yardi Helpdesk & Systems Specialist to support our Yardi platform across multiple modules. This full-time hybrid (2 remote, 3 in-office days) role is critical to ensuring smooth operations of our real estate systems, enhancing workflows, and supporting users across departments.
Responsibilities
- Serve as a support contact for all Yardi-related issues, ensuring timely resolution and user satisfaction.
- Team with other group members to onboard new employees and acquired properties.
- Administer and support modules including Voyager Core, PayScan, Job Cost, Maintenance, and other Yardi modules.
- Manage user roles, permissions, and security settings.
- Participate in a blended support model, mixing software support with involvement in development efforts and product enhancement.
- Collaborate with accounting, asset management, and property management teams to align system functionality with business needs.
- Lead training sessions and create user guides.
- Coordinate with Yardi support and third-party vendors for escalations, upgrades, and enhancements.
- Monitor system performance and data integrity through regular audits.
- Assist with system integrations and data migrations.
- Develop custom programming requests utilizing SQL, YSR, and other platforms as needed.
- Assist with cross-functional projects by participating in discovery, configuration, testing, and deployment of Yardi solutions.
- Maintain accurate standard operating procedures (SOPs) for system processes, administrative modifications, and internal workflows to facilitate training and knowledge sharing.
- Contribute to data integrity, monitor system performance, and ensure adherence to IT security and SOX governance standards.
- Additional tasks may be assigned as needed to achieve departmental goals.
- Some travel required.
Qualifications
- Bachelor’s degree in Accounting, Business, or related field.
- 3 years of experience in a Yardi administrative or support role with multi-module exposure.
- Familiarity with GAAP accounting and financial reporting workflows.
- Excellent written and verbal communication skills with the ability to effectively communicate with diverse employee populations having various levels of technical experience.
- Technical and Customer Support and Troubleshooting skills.
- Ability to work both independently and as part of a team.
- Ability to manage multiple projects along with daily responsibilities.
- Experience with Yardi custom reporting tools (SQL, SSRS, YSR) is preferred.