Technology Specialist

Description

TITLE: Technology Specialist 

DEPARTMENT: Information Technology

REPORTS TO: Manager, Information Technology 

BASIC PURPOSE OF POSITION: 

The position will provide quality telephone, e-mail, and direct first-level support to the IS client community to assist in resolution of problems related to software, hardware, and security. In addition, the incumbent should have in-depth knowledge of desktop workstations, printers, and related-equipment, Microsoft Windows–based operating systems and Microsoft Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Installs, maintains, tests, and trains advisors and staff in software

· Receives users request, responds and diagnoses problem in person, over the phone and via chat.

· Supports users in setting up new hardware systems including workstations, printers and other mobile devices

· Proactively reports incidents outside of Agency capabilities to home office IT, and ensure that all incidents are handled in a timely manner

· Regularly communicates progress towards departmental goals

· Distributes and informs users about new procedures, policies and technologies established to help them be in accordance with compliance as well as using the tools to the maximum potential to help them in their business

· Produces reports specific to Help Desk request, such as the user calls by date, response times, status of calls (resolved, unresolved) and others as required.

· Performs all other duties as assigned.

Requirements

POSITION SPECIFICATIONS:

· A minimum of 2 years’ experience as a Technology Specialist/Help Desk and be proficient using the Microsoft Office software products, specifically Microsoft Word and Microsoft Excel. 

· Two-year degree/technical preferred or equivalent combinations of technical training and/or related experience.

· Ability to be highly organized and display excellent oral and written communications skills.

· Effective communication skills and must have excellent listening and customer service skills demonstrated by dealing courteously, logically and effectively with all clients requesting assistance.

· Ability to work as an integral part of a work team and get along and cooperate with co-workers. 

· Ability to work in a fast-paced environment; process work rapidly, set priorities, work under pressure, effectively manage multiple task, and follow through with assigned tasks with limited supervision.

· Willingness to accept a work schedule with hourly demands that will vary as departmental workload fluctuates. Ability to work extra hours if needed to complete assignments.

PHYSICAL REQUIREMENTS:

Visual and manual dexterity are extremely important for this position as is mobility to walk safely in oilfields, along proposed improvement corridors, to view potentially impacted areas, and overall safely traverse irregular terrain. Visual acuity to safely drive at night and in a variety of weather conditions is required. 

The job presents work hazards that are customary in upstream oil & gas production sites. Incumbent will be subject to performing sedentary to light work, exerting up to 25 pounds of force occasionally, or constantly lift, carry, push, pull or otherwise move objects, reach overhead for items, stoop, bend, and twist while working. Other physical activities include ability to utilize fingers to feel and grasp objects or work devices as needed and manual dexterity in the use of the hands, seeing, talking, hearing, performing repetitive motions and standing for long periods of time. Incumbent must be able to drive a vehicle, usually a car or light truck, and get into and out of the vehicle on a regular basis. Requirements include walking on uneven ground and over or around obstacles or structures such as pipes or low rails and walls, and up and down stairs on a regular basis. 

DISCLAIMER:

The position description has been designed to indicate the general nature and level of work performed by employees within this classification. The essential duties, responsibilities and physical requirements above describe those functions that are essential to the performance of this job. The above description does not include all of the duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. 

An Equal Opportunity Employer: race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, genetic information, disability, Veteran status or any other characteristic protected by federal, state or local law.

Salary : $26 - $36