Clinical Account Manager

As a Clinical Account Manager, you'll play a vital role in bridging patient care and business development. This position offers the opportunity to work autonomously in a dynamic, fast-paced environment while building meaningful relationships with key accounts and patients. You'll leverage your clinical experience to educate, support, and advocate for patients, all while driving territory growth and ensuring operational excellence. If you are motivated, detail-oriented, and passionate about improving patient outcomes and thriving in a performance-driven setting, this role is a perfect fit for you! 

Not currently in the Dallas area? We'd still love to hear from you! If you're open to relocating, we offer relocation assistance of up to $2,000 to help make your move as smooth as possible. 
  
Why Sentido Health? 

We value our employees and offer a competitive benefits package that includes: 

• 80 to 160 hours of PTO, based on tenure. 
• Quarterly bonuses based on company performance.  
• 401K Plan 100% matching at 4%, with a half match at 5%-6%
• Comprehensive medical, dental, vision, life, accidental, GAP, and telehealth insurance.
• Free gym membership for full-time employees, or a stipend of $25 if the gym providing gym is not geographically available in your area.
• Internal growth and developmental opportunities. 
    

Salary Grade/Level/Family/Range
Full-Time, Exempt, Salary 

Reports to
Texas Sales Director 

JOB DESCRIPTION

Summary

The Clinical Account Manager is responsible for working in collaboration with the area Manager & Patient Care Coordinator, to provide sales support to key accounts, direct patient education/support and work with key accounts to identify and establish individualized documentation processes to manage our current and new patient population. 

Essential Functions 

• Effectively manages pending patients through the documentation & authorization process and reports results to appropriate supervisors when requested
• Manages monthly/quarterly budgetary guidelines to ensure overall territory profitability (fuel, marketing, travel, meals etc.)
• Responsible to reach outlined monthly sales revenue targets
• Properly review, research & prioritize pending orders to make most effective use of time and ensure patient satisfaction
• Responsible for understanding and responding to all of the given territory’s needs and overall care of his/her patients
• Will be able to effectively manage (if applicable) other team members and triage situations throughout a given day to best serve our patients
• Serves as a concierge to key accounts, representing Sentido in key communications
• Create weekly routes with recurring calls to complete all required physician calls
• Organizes and completes expected face-to-face calls and telephone contacts within outlined territory
• Follows specified instructions in the delivery of patient protected health information, sales messages and marketing material
• Participates in educational meetings and events as directed
• Function as patient ombudsmen to facilitate timely service to our clients and to provide solutions on any issues or conflict relating to the same
• Manages current patient census, communicates and stays current with clinical updates as necessary with appropriate staff
• Identify new business (sales & marketing) opportunities within call points & key accounts
• Maintain an on-call schedule with team members in your territory to ensure proper coverage for after-hour calls.
• Responsible for same day emergency deliveries or patient home visits as needed

Required skills 

• Proven ability to recognize and respond to the needs and concerns of individuals. 
• Strong verbal and written communication skills. 
• Ability to follow verbal and written instructions accurately.  
• Highly organized with excellent time management and attention to detail. 
• Strong decision-making, problem-solving, and creative-thinking abilities. 
• Ability to manage multiple priorities while delivering exceptional customer service and support. 
• Demonstrates honesty, professionalism, enthusiasm, and systematic approach to work. 
• Ability to demonstrate and educate patient family members on all necessary equipment. 

Competencies  

• Accurate and timely documentation in Brightree and other systems 
• Effectively communicates to patients and referral sources alike regarding patient education and documentation communication with referral sources I.E. Case managers, dietitians, nurses, referral coordinators. 
• Effectively communicates with internal staff to ensure the most productive results 
• Creates weekly schedule 
• Completes # of face-to-face appointments daily (12) and reaches target for both conversions and referrals based on territory goals 
• Adequately stores patient information in accordance to HIPAA Regulations
• Possesses knowledge and the ability to educate on all Sentido service lines offered and continues education within product line changes or updates 
• Manages inventory within territory warehouses to have adequate supplies on hand. Maintains adequate par levels of supplies in vehicle 
• Properly follows PPE Guidelines 
• Pending CMN report will be worked in its entirety, weekly and bi-weekly audits will be performed by the direct supervisor to ensure proper management

Supervisory Responsibility 

None 

Work Environment 

Field, Office or home office 

Physical Demands 

Able to lift and carry up to 20 lbs.  

Position Type/Expected Hours of Work 

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 AM to 5:00 PM. Rotating on-call schedule as determined by supervisor. 

Travel 

Remote Travel within territory 

Preferred Education and Experience 

• Bachelor’s Degree 
• Must possess an active and valid Registered Dietitian (RD) license/certification, or hold an active Registered Nurse (RN) or Licensed Vocational Nurse (LVN) license. 
• Bilingual is preferred

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

Statements 

Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation to apply for this position, participate in the interview process, or perform essential job functions, please contact Human Resources.