Associate Account Manager

About Sentido Health

Sentido Health is a boutique home health solutions company founded on a deeply personal mission — to support medically complex patients and their families with the heartfelt care we'd give our own. We offer the product selection and clinical resources of large national organizations, delivered with the individualized approach only a boutique provider can. We consider our patients family, and our team is built on the belief that every person deserves more than a delivery — they deserve a partner.

The Opportunity

We're not just offering a job — we're offering a meaningful career in a mission-driven environment.

As an Associate Account Manager, you'll play a foundational role in expanding access to care for medically fragile patients while building the skills that will define your healthcare sales career. This is an entry-level role designed to develop future healthcare sales professionals, complete with a structured training program that makes it accessible to candidates with limited prior experience. Working closely with the Area Manager and Patient Care Coordinator, you'll support key accounts, manage patient documentation workflows, and build lasting relationships with referral sources and physician offices. The goal is clear — with strong performance, you'll transition into a full Account Manager role within approximately 6–12 months. Bilingual candidates are strongly encouraged to apply.

What You'll Do

• Build and nurture meaningful relationships with physician offices and referral sources through daily in-person visits and strategic phone outreach — your presence in the field is what drives growth
• Design and execute weekly territory routing plans that keep you consistently visible and valuable to your key accounts
• Spot new business opportunities within existing and prospective accounts and bring them to life
• Show up as the face of Sentido — a trusted, concierge-level contact that referral partners and patients can count on
• Guide new and renewal patients through the documentation and authorization process, ensuring nothing falls through the cracks
• Stay ahead of pending orders by reviewing, prioritizing, and following up to deliver timely service and an exceptional patient experience
• Champion your patients — advocating for swift resolutions and serving as the bridge between patients, providers, and internal teams
• Help provider offices streamline their documentation workflows so the path to care is always as smooth as possible
• Build deep product knowledge and confidently educate patients and caregivers on equipment use with clarity and compassion
• Support branch-level inventory tracking, equipment management, and replenishment to keep operations running seamlessly
• Maintain full HIPAA compliance in all patient interactions, sales messaging, and marketing materials
• Show up for your team through a rotating on-call schedule and same-day emergency deliveries when patients need it most
• Grow continuously through educational meetings, product trainings, and company events

What You Bring

• A natural ability to connect with people and build trust quickly — whether you're in a physician's office or a patient's home 
• Effective verbal and written communication skills with professional telephone and email etiquette 
• The drive to take direction and execute with accuracy, consistency, and follow-through 
• A self-starter mentality —you thrive in a fast-paced, field-based environment and don't need constant oversight to deliver results 
• Sharp attention to detail paired with strong time management and organizational skills 
• Sound judgement and creative problem-solving abilities that allow you to navigate complex situations with confidence 
• Ability to manage multiple priorities at once without ever letting your customer service or responsiveness slip 
• Uncompromising professionalism, integrity, and team-first mindset in everything you do 
• A genuine passion for educating patients and families on equipment and services with empathy 
• Ability to educate patients and family members on necessary equipment and services with clarity and empathy
• An authentic interest in building a career in healthcare sales, medical devices, or patient services

Education & Credentials

• Bachelor's degree or equivalent experience required

Why Sentido Health

• Boutique culture: National resources with a personal touch — you're not a number here
• Mission you'll feel: Founded by a family, for families — the work is genuinely meaningful
• A career path, not just a job: Internal development and advancement pathways
• Own your territory: Real autonomy to build and manage your market your way
• Competitive compensation: Annual salary of $35,000 - $45,000 based on experience, plus a monthly $150 vehicle stipend and a company-issued gas card 
• Performance rewarded: A commission structure tied directly to your impact 
• 401(k) with matching: 100% match up to 4%, partial match up to 6%
• Comprehensive benefits: Medical, dental, vision, life, accidental, GAP, short-term disability, and telehealth insurance
• PTO: 80–160 hours based on tenure
• Wellness perk: Free gym membership, or a $25 monthly stipend if our gym option is unavailable in your area

Work Environment & Schedule

This is a full-time, hybrid, field-based position. Work occurs in professional healthcare settings, physician offices, patient homes, and community locations throughout Dallas and the surrounding areas. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a rotating on-call schedule as determined by your supervisor. This role may involve occasional standing, walking, reaching, and lifting of items up to 20 pounds.

Ready to Make an Impact?

Join a team where your work directly improves the lives of medically fragile patients and the families who love them. Apply today and take the first step toward a meaningful career in healthcare sales with the Sentido family.

Sentido Health participates in the E-Verify program. Sentido Health is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. Reasonable accommodations may be provided to qualified individuals with disabilities.