Sentara is hiring for a Supervisor, QNXT Benefit Configuration - Remote!

Overview

The Supervisor, QNXT Benefit Configuration, is responsible for overseeing the daily operations of benefit configuration activities within the QNXT platform. This role ensures accurate, timely, and compliant configuration of benefit plans and products in support of claims processing and member eligibility systems. The supervisor leads a team of analysts or specialists, monitors quality and productivity, and collaborates cross-functionally with IT, compliance, product, and clinical teams.

Key Responsibilities:

· Supervise and lead a team of benefit configuration analysts working in QNXT.

· Oversee and ensure accurate benefit build and configuration for new and existing plans, benefit riders, and products.

· Validate system configurations for compliance with CMS, Medicaid, and state guidelines.

· Develop and maintain standard operating procedures (SOPs) and workflows.

· Manage timelines and deliverables for benefit setup during annual enrollment, new market launches, and regulatory changes.

· Collaborate with IT, Claims, Provider Relations, and Legal/Compliance to resolve configuration-related issues.

· Participate in system upgrades, testing (UAT), and implementation planning.

· Monitor quality assurance metrics to ensure high data integrity and adherence to SLAs.

· Provide training and mentoring to staff on benefit configuration best practices and QNXT functionality.

· Serve as the subject matter expert (SME) for benefit configuration policies, systems, and tools.

Education

• Bachelor’s degree in Healthcare Administration, Information Systems, or related field (or equivalent experience).

Certification/Licensure

• No specific certification or licensure requirements

Experience

Required Qualifications:

· Bachelor’s degree

· 7 years of experience in benefit configuration within QNXT or a similar claims adjudication system.

· 3 Supervisor or Lead experience providing guidance to lower-level staff and managing tasks

· In-depth knowledge of Medicare, Medicaid, ACA, and/or commercial plan benefit structures.

· Proficient in interpreting and implementing benefit grids, SBCs, and regulatory documents.

· Strong understanding of claims processing and eligibility systems.

· Excellent analytical and problem-solving skills.

· Strong interpersonal, organizational, and leadership abilities.

Preferred Qualifications:

· Experience with Trizetto’s QNXT core administration system.

· Knowledge of CMS model benefits and Medicaid waiver programs.

· Process improvement or Lean Six Sigma background.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is: $91,416
- $152, 380.8.  Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.