Senior Director, System Operational Process Improvement

The Senior Director of Strategic Transformation is a leadership role focused on leading and influencing while overseeing large-scale organizational changes. This role requires alignment to senior leaders, strategic vision, and the ability to drive successful change across the enterprise. This leader is responsible for all aspects of leading a diverse, cross-functional team (both direct and matrix reports) that provides support for successful end-to-end delivery of initiatives/programs/projects - driving pace, speed to market and key consumer outcomes based on organizational strategy and needs.

Building strong, collaborative relationships with enterprise leaders to define, prioritize, and develop programs and initiatives is critical to maximize efficiencies and ensure financial targets are met (inclusive of value, outcomes measurements and KPIs).

This dynamic leader will excel in:

• cross-functional collaboration, negotiation, resource alignment, stakeholder engagement, and continuous improvement.
• overseeing project portfolios, and ensuring transformation and project management standards across the organization, managing program leaders, project managers and teams
• execution and delivery that is on scope, schedule, and budget
• analyzing data to identify trends, patterns, and opportunities for improvement
• developing new skills and capabilities within the organization to support ongoing transformation initiatives
• tracking and measuring performance against key metrics and targets

• Role Responsibilities – Transformation Office
• ·  Lead re‑imagination of end‑to‑end processes by challenging legacy assumptions and ways of working
• ·  Identify opportunities to simplify, eliminate, or fundamentally redesign work
• ·  Redefine workflows, decision paths, and governance to improve flow and clarity
• ·  Develop practical, non‑technology‑led solutions to reduce complexity and friction
• ·  Translate re‑imagined concepts into clear, prioritized improvement plans
• ·  Partner with IT to align re‑designed processes with targeted AI or automation enablement
• ·  Ensure technology is applied only after processes are meaningfully simplified
• ·  Drive cross‑functional alignment to adopt new process designs and operating models
• ·  Track impact of re‑imagined solutions on efficiency, speed, and effectiveness