What are the responsibilities and job description for the Patient Experience Coach position at Sentara?
The Patient Experience Coach serves as a coaching resource to organization leaders on customer experience tools, behaviors, and techniques. Teaches and also performs staff and patient rounding daily. Supports all patient experience activities for the division. Leads multiple projects. Works with all levels of internal and external stakeholders to manage and champion patient experience improvement throughout the year. In addition to working for the Pat. Exp. Director, Senior Leadership (President, COO, CNO) will also indirectly manage this position.
Education
Bachelor's Level Degree (Required)
Experience
Minimum three years related customer relations experience (Required)
Previous experience in healthcare is preferred.
Strong organization, MS Office, presentation and communication skills are preferred.
Salary : $1,000 - $1,000,000