What are the responsibilities and job description for the Patient Advocate position at Sentara?
Sentara Rockingham Memorial Hospital is hiring a Patient Advocate - Full Time Day Schedule
The Patient Advocate facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.) and by maintaining a data system of customer issues for use in identifying areas for improvement. They protect the patient's rights, speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected.
Education
- High School Grad or Equivalent (Required)
Certification/Licensure
- No specific certification or licensure requirements
Experience
- Customer Service - 2 years (Required)
Talroo - Allied Health, advocacy, customer service, healthcare, patient rights, quality improvements, patient satisfaction
Salary : $1,000 - $1,000,000