Overview

IT Technical Support Specialist is a customer-facing role. IT Technical Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware, applications, software devices, and monitoring systems. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone, and meeting and speaking with them about installing hardware or software on their computers.

A Specialist Professional is a recognized subject matter expert in job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Work in a team-based environment with the ability to function with independent discretion • Provide systems support for end client systems, remotely, in person, or by phone including, troubleshooting, diagnosing, resolving, and documenting. • Maintain technical skills in your field of expertise, keeping abreast of developments in technology and solutions. • Good problem-solving and troubleshooting skills • Strong attention-to-detail and follow-up skills; customer-focused and results-oriented attitude • Strong oral and written communications skills • Willingness to coordinate and work with others • Willingness to be on call and attend to technical issues outside of normal business hours• Coaching, reviewing, and delegating work to lower-level professionals. • Problems faced are difficult and often complex. • Provide technical support to project team members.

Education

Bachelor’s Degree in Computer Science, MIS, or related field, preferred

Experience in lieu of Bachelor’s Degree

7 years of relevant experience with a degree 

9 years of relevant experience without a degree 

Certification/Licensure

• Prefer one or more of the following: MCDST, A , Network , CompTIA Project

Experience

• 7 years of relevant experience with a degree 
  
  9 years of relevant experience without a degree