Overview

Responsible for day-to-day support and optimization of software applications, including support and maintenance. This position is involved with working with end users of these corporate applications to resolve problems and managing the availability and performance of the application to meet their needs. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues as needed. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases.

Education

• Bachelor's Degree preferred

  Experience in lieu of Bachelor’s Degree
  3 years of relevant experience with a degree 
  5 years of relevant experience without a degree

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Experience with application support (claims processing system like QNXT a plus)

• Familiarity with key managed care functions (Medicare and Medicaid ) or commercial including claims, enrollment, and Medical Management• Microsoft Office, SharePoint,

• Microsoft SQL Server, reporting tools, ServiceNow , JIRA

• Excellent communication skills

• Strong analytical and critical thinking skills

• Documentation and requirements gathering, conducting interviews.