Sentara Health is currently seeking a full-time remote Customer Service Representative.

Position Status: Full-time, Day Shift

Position Location: Remote ONLY in Virginia or North Carolina area. Must be able to travel on-site if you have having connectivity issues.

Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM

The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Education

• High school diploma or equivalent Required

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Two years of customer service experience Required

• Previous data entry experience Required

• Experience in a high-volume call center Preferred