The role involves gathering and documenting requirements, performing system analysis, developing specifications and creating solutions that satisfy the needs of business stakeholders. Collaborate with business stakeholders to understand their requirements and identify opportunities for process improvement. Develop detailed requirements and use cases for software development projects. Conduct research to identify new technologies and methods to improve business processes. Analyze and troubleshoot technology issues, identify root causes, and implement solutions. Develop and maintain documentation such as user manuals, training materials, and technical specifications.