What are the responsibilities and job description for the IT Technical Support Specialist - Hybrid position at Sentara Hospitals?
City/State
Virginia Beach, VAWork Shift
First (Days)Overview:
Overview
Sentara Healthcare is seeking an IT Technical Support Specialist to join our IT help desk support team.
This is a hybrid position with the potential for remote work.
The standard shift is 9:30 AM to 8:00 PM EST, 4 days a week (10-hour shifts)
Rotating Weekends
This role will be primarily call center-based, providing remote technical support for hardware, software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume.
The Specialist will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will
analyze system performance and proactively identify any potential issues.
The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment.
Education
Bachelor’s Degree Preferred
Certification/Licensure
No specific certification or licensure requirements
Experience
Experience providing technical support in a call center environment
Strong troubleshooting skills for hardware, software, and basic networking issues
Ability to clearly explain technical solutions to non-technical users
Proficiency in documenting tickets, solving complex issues and escalating issues when needed
Customer-focused with the ability to handle high-volume inbound calls
.
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
For positions that are available as remote work, Sentara Health employs associates in the following states:
Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Salary : $5,250