What are the responsibilities and job description for the Customer Service Representative 1 position at Sentara Health?
Sentara Health is currently seeking a full-time remote Customer Service Representative.
Position Status: Full-time, Day Shift
Position Location: Remote ONLY in Virginia or North Carolina area. Must be able to travel on-site if you have having connectivity issues.
Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM
The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.
Education
High school diploma or equivalent Required
Certification/Licensure
No specific certification or licensure requirements
Experience
Two years of customer service experience Required
Previous data entry experience Required
Experience in a high-volume call center Preferred