Sentara Health Plans is seeking to hire a qualified individual to join our team as an Insurance Premium Payment Associate!

Responds to record and process telephonic payment inquiries throughout the day in a higher volume call queue environment. Responsible for taking both initial and ongoing payments for insurance products while maintaining a high level of customer service. Responsible to work in multiple computer programs at a time. Must be able to maintain a high level of service to customers while managing changing volume demands of the call center.

Education

• High school diploma or equivalent

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 1-year customer service experience REQUIRED

• Payment and or Billing experience in healthcare is highly preferred

• Computer skills & strong verbal skills in English REQUIRED

• Must have experience in a call center & be detailed-oriented highly preferred

• Healthcare environment experience a plus

• Reliable transportation essential to success in role

Sentara Health Plans provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.

Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.

We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Talroo – Health Plan