Subscriber Management Team (SMT) Lead

Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career.

Sentar is seeking a Subscriber Management Team (SMT) Lead!

Role Description:

The Subscriber Management Team Lead supervises and guides a small team in the management of subscriber networks and related operations. The position requires the ability to rapidly adapt to change, coach team members, and support leadership in completing mission objectives. The role demands technical proficiency, strong communication skills, and the ability to convey technical concepts to audiences with varying levels of understanding. The Team Lead is responsible for ensuring operational efficiency, compliance, and effective coordination of team activities.

Key Responsibilities:

• Supervise and lead a small team of up to 9 members in a dynamic environment
• Participate in meetings with, brief, and work collaboratively with senior leadership and other teams to complete mission objectives
• Comprehend Subscriber Onboarding and Compliance, Integration Migration Schedule, and Medical Enclave Migration Schedule
• Convey technical concepts to audiences with varying technical understanding
• Solve problems independently or with minimal assistance
• Evaluate deficiencies and obstacles to achieving the organization’s mission
• Manage system access requests and provide updates to leadership
• Deliver exceptional customer support and maintain SOP administration
• Monitor tools and interfaces as part of operational responsibilities
• Maintain strong organizational skills, attention to detail, and effective verbal and written communication
• Manage system access requests and provide updates to leadership
• Deliver exceptional customer support
• Monitor tools and interfaces
• Maintain SOP administration
• Proven leadership in process/project management, meeting documentation, and computer network defense tool compliance
• Coordinate with all stakeholders to ensure actions align with approved plans and strategic objectives
• Supervise and manage the team's effective and timely support of Subscriber requirements
• Ensure compliance with JFHQ-DODIN orders and support organizational mission
• Operate independently and solve problems as necessary

Qualifications:

Clearance Level: Secret

Certifications:

• Must meet applicable DoD 8570 and DoD 8140 Information Assurance Technical (IAT) Level II certification requirements.

Education:

• Bachelor's degree in a relevant technical field, or a minimum of three years of equivalent work experience

Experience:

• Position may require up to 20% travel
• Bachelor's degree in a relevant technical field, or a minimum of three years of equivalent work experience
• Technical foundation with the ability to understand basic computer processes and networks
• Highly developed oral and written communication skills
• Exceptional logical and analytical thinking capabilities
• Strong understanding of common enterprise technologies
• Knowledge of network security procedures, best practices, and implementation
• Ability to work collaboratively with diverse teams in a remote/telework environment
• Project Management experience

Preferred Qualifications:

• Experience using help desk ticketing systems (e.g., MHS ServiceNow, Jira) and web-based collaboration platforms (MS Teams, Confluence, SharePoint)
• Proficiency with desktop programs (Adobe Acrobat, MS Excel, MS Word)

Highly Desired:

• Familiarity with Host-Based Tools
• Basic knowledge of networking, IP management, and sub-netting
• Basic knowledge of commercial cloud service providers
• Ability to navigate monitoring tools and interfaces (e.g., Splunk, Trellix ePolicy Orchestrator)
• Experience managing and prioritizing tasks to meet deadlines
• Exceptional attention to detail

Benefits at Sentar:

Our unique ownership model attracts top talent, giving employees the freedom to take initiative and drive meaningful improvements. In addition to cultivating a thriving and inclusive work environment, Sentar offers an extensive benefits package designed to support the well-being of employees and their families. Employee ownership is the foundation of our culture, promoting participation, teamwork, and accountability while ensuring long-term financial security and a commitment to excellence.

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, maternity, jury and military duty
• Mental health awareness programs
• Tuition reimbursement
• Professional development reimbursement
• Recognition and Awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities

Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at recruiting@sentar.com. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.