Sr. Manager - Revenue Cycle Performance Excellence

Brief Description

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Revenue Cycle Manager (RCM) – Denials, Systems, and Quality is responsible for leading a defined functional area within the RCM department. The Manager provides day-to-day leadership to their team, drives performance against key operational metrics, ensures compliance with payer and regulatory requirements, and partners closely with clinical, operational, and executive stakeholders. The ideal candidate will have a strong background in healthcare billing, excellent leadership skills, and a proven track record in improving revenue cycle metrics.

This position oversees denial prevention and recovery, revenue cycle data integrity, system configuration, and quality monitoring. The Manager serves as the analytical and systems subject-matter expert, leads cross-functional initiatives to improve first-pass rates, and provides enterprise-level visibility into denial trends and workflow performance.

This role is critical to SENTA’s overall success in achieving its vision of becoming the industry leading organization for ENT & Allergy physicians.

Key Responsibilities

• Partner with finance, compliance, clinical leaders, and operational teams to align initiatives.
• Serve as a trusted advisor regarding denial trends, system performance, and quality outcomes.
• Develop and implement strategies to reduce payer denials and improve first-pass acceptance rates.
• Analyze trends, identify root causes, and implement corrective actions.
• Partner with clinical and operational teams to resolve systemic issues.
• Lead monthly Denials Task Force meetings with practices and leadership.
• Maintain denial dashboards and provide actionable reporting.
• Manage and optimize revenue cycle systems, including EHR, billing platforms, clearinghouse connections, EDI/ERA, and other integrations.
• Collaborate with IT and vendors on system upgrades, workflow enhancements, and issue resolution.
• Serve as system SME for RCM, providing training and guidance to staff and leaders.
• Maintain centralized logs of system edits, scrubs, and practice-specific configurations.
• Ensure system administration redundancy to support continuity.
• Establish quality standards for revenue cycle workflows and performance.
• Conduct audits, review accuracy metrics, and implement improvements.
• Maintain dashboards and KPIs tracking timeliness, accuracy, and productivity.
• Lead continuous improvement initiatives to reduce errors and enhance operational efficiency.
  
  
  

What We Offer

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match
  
  
  

Requirements

Qualifications

• Bachelor’s degree in Finance, Business Administration, Healthcare Administration, or related field required.
• Minimum 5 years in healthcare revenue cycle management experience required; 3 years in denials, analytics, or systems optimization preferred.
• At least 2 years in a managerial or supervisory role required.
• Strong knowledge of medical billing software, reimbursement processes, and payer requirements.
• Experience with system integration, configuration, and optimization.
• Proficiency with EHR systems and RCM technologies (ModMed and eCW preferred).
• CPC, CRCR, or related certification preferred.
• Advanced analytical and problem-solving skills.
  
  
  

Summary

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• .Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.