Retail Sales Associate

We are seeking an enthusiastic, customer-focused retail associate who is eager to learn, engage with the community, and make a meaningful difference.

**Position Overview**

As a Customer Experience Associate at Sensory Tool House, LLC (STH), you'll be the first point of contact for our community---whether in person, over the phone, or online. Your role is to listen with empathy, provide support, and help individuals discover the sensory tools that best meet their unique needs.

We're looking for team members who are naturally curious, eager to solve problems, and committed to learning about sensory support tools for people of all ages. Over time, you'll develop deep expertise in how our tools can enhance quality of life and provide meaningful support to neurodivergent individuals and others in our community.

Sensory Tool House, LLC (STH) is dedicated to breaking down barriers and empowering individuals with disabilities through innovative assistive technology (AT) solutions, sensory support tools, and community-driven services. We foster inclusiveness by creating accessible environments that improve quality of life and promote independence. To learn more, visit www.SensoryToolHouse.com.

Key Responsibilities

• **Provide prompt, friendly, and professional customer service** across multiple channels, including in-person, phone, and email.
• **Address customer concerns and complaints** in alignment with STH policies, escalating to management when appropriate.
• **Develop and maintain comprehensive knowledge of sensory support products** to effectively assist and educate customers.
• **Engage with customers to understand their needs** and recommend appropriate products and solutions.
• **Accurately document** customer interactions, transactions, feedback, and issues in accordance with company procedures.
• **Greet and acknowledge all customers and clients** as they enter and exit the store, ensuring a welcoming and inclusive environment.
• **Maintain a sensory-friendly and inclusive store environment**, including adjusting lighting, sound, or other sensory elements as needed to support customer comfort.
• **Participate in ongoing training** related to sensory tools, neurodiversity, customer service, and accessibility best practice.
• **Operate the Point of Sale (POS) system** efficiently for purchases, returns, and exchanges.
• **Handle cash and credit card transactions** with accuracy and attention to security protocols.
• **Adhere to all company policies, procedures, and guidelines**.
• **Support inventory management**, including restocking, merchandising, and maintaining product displays.
• **Represent Sensory Tool House** at off-site events such as community outreach, sales functions, and sensory room support as assigned.
• **Collaborate with team members** to share knowledge, solve problems, and continuously improve customer experience.
• **Prepare and package online orders** for shipping in accordance with shipping procedures.
• **Ensure safety and cleanliness standards** are met in all customer and staff areas.
• **Work Independently **to perform opening and closing duties.
• **Perform additional duties as assigned** to support the team and company mission.
• As a small business other duties may be assigned to manage the smooth operations of Sensory Tool House.
  
  

Required Qualifications

At least one year of customer service/retail experience.

At least 18 years of age due to job duties.

Ability to work accurately with numbers, with or without the use of calculators