Service Delivery Manager

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing.

With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future.

By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future.

Hi,

This is Vinod from Sensiple, Inc. I have the below job opportunity available with my client. Appreciate, if you could kindly go through the job description. If you re interested, kindly respond me back with your recent updated resume.

Position: Service Delivery Manager

Work Location: Culver City, CA (Onsite)

Duration: Long Term Contract

Job Description:

Lead end-to-end service delivery for business-critical applications, ensuring high availability, SLA compliance, and continuous improvement. Leverage a strong application development and support background to drive effective incident management, root cause analysis, and alignment with SDLC and release cycles.

Responsibilities:

• Ensure SLA compliance and high availability of business-critical applications.
• Own and manage major incidents (P1/P2) with timely stakeholder communication.
• Perform application-level triage using logs, code understanding, and monitoring tools.
• Align support with SDLC, release cycles, and deployment processes.
• Manage end-to-end support lifecycle (incident, problem, change) using tools like ServiceNow.
• Collaborate with L2/L3, development teams, and vendors to resolve issues (minimal infra dependency).
• Drive root cause analysis (RCA), defect fixes, and preventive improvements.
• Track service performance, incident trends, and continuously improve delivery quality.

Mandatory Skills:

• Strong experience in application support and service delivery (L2/L3 environments).
• Good understanding of SDLC, release management, and production support models.
• Ability to analyze application logs, APIs, and integration points.
• Experience with ITSM tools like ServiceNow.
• Knowledge of incident, problem, and change management processes.
• Basic understanding of microservices, APIs, and distributed systems.
• Strong RCA and troubleshooting skills with development insight.
• Excellent stakeholder communication and incident management skills.
• Experience in tracking KPIs like SLA, MTTR, and incident reduction.
• Ability to drive continuous improvement and service optimization.

If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to vinod dot pv at sensiple dot com

Regards,

Vinod P V | Sensiple Inc.,

vinod dot pv at sensiple dot com

7 3 2 - 2 8 3 - 0 4 9 9, Ext: 3 7 5

555 US Highway 1 S, Ste 330 Iselin, NJ 08830

Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.