What are the responsibilities and job description for the Account Manager position at Sensience?
Company Background
Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing components.
We deliver mission-critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aerospace. We have over 3,000 employees worldwide across 7 manufacturing facilities dedicated to keeping people and their homes safe.
Sensience brings a track record of over 75 years of innovation, quality, specialized expertise, a highly collaborative approach, and a commitment to growth – working together with our customers as valuable partners, helping to meet their critical objectives. We recently re-established ourselves as an independent company and looking for entrepreneurial-minded candidates to help our company grow.
Position Summary
The Account Manager is responsible for building strong relationships with existing and new customers, understanding needs, and ensuring their satisfaction with products or services. They serve as the main point of contact for customers, addressing their concerns, and collaborating with internal teams to achieve customer goals and drive revenue growth. This highly visible role collaborates with internal and external engineering decision makers on existing and new product development to meet company sales objectives.
Position Responsibilities
Customer Growth & Account Development
This is not a position for which sponsorship will be provided. Individuals who need sponsorship for work authorization now or in the future are not eligible for hire.
Sensience is a leading global manufacturer of highly engineered sensing, control, and sealing components.
We deliver mission-critical protection and valuable data for a wide range of systems, including appliances, heating, air conditioning, refrigeration units, industrial process equipment, motor vehicles, and aerospace. We have over 3,000 employees worldwide across 7 manufacturing facilities dedicated to keeping people and their homes safe.
Sensience brings a track record of over 75 years of innovation, quality, specialized expertise, a highly collaborative approach, and a commitment to growth – working together with our customers as valuable partners, helping to meet their critical objectives. We recently re-established ourselves as an independent company and looking for entrepreneurial-minded candidates to help our company grow.
Position Summary
The Account Manager is responsible for building strong relationships with existing and new customers, understanding needs, and ensuring their satisfaction with products or services. They serve as the main point of contact for customers, addressing their concerns, and collaborating with internal teams to achieve customer goals and drive revenue growth. This highly visible role collaborates with internal and external engineering decision makers on existing and new product development to meet company sales objectives.
Position Responsibilities
Customer Growth & Account Development
- Identify and pursue opportunities for upselling, cross-selling, and account expansion to meet or exceed sales targets.
- Generate leads and acquire new accounts in targeted markets, aligning growth strategies with customer priorities.
- Educate customers on product features and Sensience value proposition to maximize opportunity conversion.
- Serve as the primary point of contact for Customers, addressing needs, resolving issues, and ensuring an exceptional customer experience.
- Collaborate cross-functionally with internal teams (sales, marketing, support, product) to meet customer expectations.
- Manage contract renewals, negotiations, and overall customer lifecycle processes with efficiency and professionalism.
- Work to align Sensience processes with customers’ supplier expectations (scorecard).
- Leverage market, financial, and industry insights to guide account strategies and contribute to broader business goals.
- Develop strategic account plans that assess customer business performance, identify risks, gaps, new business opportunities; develop action plans to grow with the customer.
- Facilitate effective communication and information-sharing between customer teams and internal stakeholders.
- Promote alignment and engagement between customers and internal teams to ensure mutual success.
- Take the initiative to exceed performance expectations and deliver measurable outcomes.
- Set and uphold high standards of execution and accountability, both individually and within the team.
- Demonstrate a customer-focused mindset and take ownership of satisfaction, problem-solving, and results delivery.
- Continuously improve through feedback, market awareness, and collaboration with strategic partners.
- Bachelor’s degree in Engineering, Business, Marketing, or a related field; Master’s degree preferred.
- 3 years of experience in account management, B2B sales, or customer-facing roles in technical or manufacturing environments.
- Proven ability to build and maintain strong Customer relationships, with a customer-first mindset.
- Demonstrated success in achieving sales targets and managing strategic accounts.
- Strong communication, negotiation, and business analysis skills.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.
- Proficiency in CRM platforms, sales reporting tools, MS Excel, and MS PowerPoint.
- Ability to thrive in a collaborative, cross-functional team environment.
- Willingness to travel up to 50% or more when necessary.
This is not a position for which sponsorship will be provided. Individuals who need sponsorship for work authorization now or in the future are not eligible for hire.