Global Inside Sales Support Specialist.

About the Company

Founded in 1983, Sensidyne was established as a manufacturer of gas detection and air sampling instrumentation and a major supplier of gas detection tubes. We provide products to a broad range of process, manufacturing, and infrastructure industries including Power, Chemical, Oil and Gas, Mining, Industrial Gases, Semi-conductor, Metals, Water and Waste Treatment facilities worldwide.

Sensidyne is hiring a motivated, organized, and customer-focused individual to join our Sales and Marketing Team as a Global Inside Sales Support Specialist.

JOB SUMMARY

The Global Inside Sales Support Specialist role is primarily responsible for building and maintaining channel partner and end-user relationships to positively influence sales and provide excellent customer experience throughout the partner and customer’s lifecycles.

As an influencer of sales and supporter of customer needs, this role is responsible for providing proactive sales support and professional interactions with prospective and existing customers by maintaining a deep understanding of our products and our ERP, CRM, and other business systems.

40% Processing orders and follow-up

25% Fielding customer inquiries and proactive sales support

20% Developing and managing partner relationships

5% Cross-functional communication with Sales, Marketing & Product Management

RESPONSIBILITIES

1. Make it easy and pleasant for businesses to engage with Sensidyne by providing partners and prospective and current customers with professional, accurate, timely, and informed responses.

2. Enter sales orders, ensure order confirmation with customer, update customer with product lead time information, and ensure ship dates are entered currently into the ERP.

3. Provide exceptional support to prospects, partners, and end users via phone and email including but not limited to informational inquiries, requests for pricing or quotes, assistance in placing orders, communicating lead times and estimated delivery dates, processing product returns, requests for literature, fielding customer’s concerns or issues, connecting with subject matter experts to respond to inquiries specific to our product’s technical aspects to build loyalty.

4. Maintain knowledge of and understanding about Sensidyne products including product terminology, features, and benefits to ensure productive discussions with prospective and existing customers and/or partners.

5. Proactively recommend additional products to complement original or previous purchase(s) to increase sales and average order size.

6. Ensures all quotes and purchase orders follow the Company’s Standard Credit Terms & Conditions, where applicable, and the appropriate sales tax status.

7. Maintain and update all data as required in the ERP and/or the CRM.

8. Inform Product Management of any anticipated incoming large orders.

9. Monitor and adjust bulk/blanket order shipping schedules and coordinates with Planning prior to communicating bulk/blanket order schedules and bulk/blanket order expiration to the customer. Solicit new blanket orders as current orders expire.

10. Document customer complaints thoroughly and submit them in a timely fashion.

11. Proactively promote the detector tube pump swap program. As directed, provide monthly reports for accounting, and generate sales orders for any required invoice when competitive pumps are not received in exchange.

12. Enter, maintain and process all credit card purchases (including E-Commerce) in accordance with the Company’s credit card processing procedures, ensuring security and confidentiality of customer credit card information is always maintained.

13. Build and maintain global partner and end-user relationships to positively influence sales and customer experience to generate loyalty and increase customer satisfaction.

14. Pursue and track assigned leads to closure and provide detailed documentation about lead characteristics throughout the sales cycle.

15. Track and report partner performance metrics including sales, distribution, Key Performance Indicators (KPIs), and market behaviors (e.g., opportunities, risks, wins/losses), needs for sales tools and marketing collateral, tradeshows and events planning with metrics.

16. Provide required Sales Return Material Authorization (RMA) in accordance with Company policies and procedures.

QUALIFICATIONS

SKILLS & KNOWLEDGE

· Excellent relationship-building

· Excellent verbal and written communication

· Ability to multi-task, be detail-oriented, and organized

· Ability to learn technical products and retain basic knowledge

· Excellent problem-solving and listening skills

· Bilingual (English/Spanish) is a plus

EXPERIENCE

· 3-5 years of experience in an inside sales or technical support role related to industrial products

· 3 years of experience using ERP, CRM, and Microsoft O365 tools

· 3 years of experience working for a business-to-business (B2B) company

· Experience working cross-functionally and in a highly collaborative team

· Experience working in a fast-paced environment with changing business needs

· Experience handling multiple projects with tight deadlines

· Experience with reporting performance metrics and analyzing data

· Understanding of channel sales strategies, partner programs, and reseller ecosystems

EDUCATION

Bachelor’s degree is preferred with 3-5 years of relevant work experience, Associate’s degree with 5-7 years of relevant work experience, or 10 years of equivalent experience.

Pay: From $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $42,000