What are the responsibilities and job description for the Night Auditor/Receptionist position at Sens Hotel and Vanne Bistro?
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Qualifications
- Customer service experience in a hospitality setting
- Front desk experience, preferably in a hotel environment
- Knowledge of hotel operations and guest services
- Strong phone etiquette skills
- Ability to manage multi-line phone systems
- Familiarity with hospitality management practices
- Excellent guest relations skills
-You will need to be able to stay awake for your whole shift
Job Type: Part-time
Pay: $19.18 per hour
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Berkeley, CA 94709 (Required)
Ability to Relocate:
- Berkeley, CA 94709: Relocate before starting work (Required)
Work Location: In person
Salary : $19