Driver Support Staff

Senior Transportation Connection (STC) provides transportation to seniors and adults with mobility challenges throughout Cuyahoga County. The Driver Support Staff serves in a support function to Drivers performing a variety of vehicle and garage maintenance duties, and also serves as a backup Driver, when staffing needs require it.

If you want to work in a job where what you do directly helps others, then this may be the job for you! Being part of the team means you will help foster meaningful connections within the community, and helping individuals maintain their independence!

Reports to: Driver Supervisor

FLSA Category: Non-exempt

Supervisory Responsibility: None

Summary:

Reports to: Driver Supervisor

FLSA Category: Non-exempt

Supervisory Responsibility: None

Responsibilities

Performs daily formal pre-trip inspections on all vehicles scheduled to be in service and completes requisite documentation.

Performs the following duties according to an established schedule, and as otherwise needed:

• equipment checks on all vehicles,
• cleaning and disinfecting vehicle interiors, including windows (inside and outside), and
• garage maintenance.

When serving as a Backup Driver:

Operates passenger vehicles to drive assigned transportation routes throughout the county, assisting client passengers as appropriate in a courteous and professional manner. Often loads and off-loads walking aids, e.g., canes, walkers, etc. and packages.

Ensures routes are consistently completed safely and on time. Remains in constant communication with Dispatch Office. Promptly reports and records deviations when necessary. Requests backup assistance when appropriate.

Maintains all required licenses, certifications and other training requirements.

Performs all other duties as assigned.

Minimum Qualifications

High school diploma or equivalent highly desirable. Must be able to communicate effectively in written and oral form.

Must possess work history with track record of successful customer service.

Minimum three (3) years driving experience required. Experience as a professional driver highly desirable.

Must be approved by our insurance underwriters to be insured as an STC Driver.

Must pass criminal background check prior to hire.

Must pass drug and alcohol tests prior to hire, and random tests thereafter.

Must pass physical exam as required by the Ohio Department of Transportation prior to hire.

Top Three Competencies

Communication

Customer Focus

Patience

Physical Requirements

Prolonged periods of sitting while driving.

Bending, stretching, pushing, pulling, waking and reaching.

Must be able to climb and descend stairs.

Exposed to all types of outside weather conditions.

Must be able to lift 20 lbs. to assist with helping passengers, walking aids, and other items on and off vehicles.