What are the responsibilities and job description for the Customer Service Representative position at Senior Life Insurance Company?
Senior Life Insurance Company is looking for a compassionate and dependable Customer Service Representative to support our policyholders, agents, and internal teams. This role is essential to delivering exceptional service to every policyholder and their families while maintaining accuracy and compliance in every interaction.
Responsibilities:
Answer inbound calls and respond to customer inquiries with care and professionalism
Assist policyholders with policy information, billing questions, and basic claims support
Process policy updates, beneficiary changes, and account requests
Accurately document customer interactions in company systems
Follow insurance regulations and company procedures at all times
Escalate complex issues and follow through to resolution
Requirements and Qualifications:
High school diploma or equivalent
1 year of customer service experience (insurance or call center preferred)
Strong communication and listening skills
Basic computer skills and ability to navigate multiple systems
Patient, reliable, and customer-focused approach
Why Join Senior Life Insurance Company:
Mission-driven organization serving seniors and families
Supportive team culture with strong training
Stable, growing company in the insurance industry
Opportunity to make a meaningful difference every day
Benefits:
Health, Dental and Vision
401(K) with company match
Paid holidays
Weekly Pay
Job Type: Full-time
Apply today or message us to learn more.
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $15 - $20