What are the responsibilities and job description for the Scheduler position at Senior Helpers?
Company Description
Senior Helpers® aims to help seniors stay in their homes despite age-related illnesses and mobility challenges. As a premier provider of in-home senior assistance, we operate through more than 320 locations across 43 states, Canada, and Australia. Our caregivers receive specialized Alzheimer's, Dementia, and Parkinson's care training to offer the best possible care. Recognized as a Great Place to Work by both Great Place to Work® and Fortune Magazine, Senior Helpers® offers meaningful roles ranging from corporate to caregiving opportunities.
Role Description
Coordinate daily, weekly, and long-term caregiver schedules for clients based on care plans, availability, and compatibility. Maintain accurate scheduling records in the scheduling software (e.g., ClearCare, WellSky, etc.). Communicate with caregivers regarding schedule changes, shift confirmations, and client updates. Ensure all open shifts are filled promptly and documented appropriately.
Collaborate with the care team, including HR, Client Services, and Field Supervisors, to maintain continuity and quality of care. Answer and respond to incoming calls, emails, and texts related to scheduling needs or concerns. Support emergency scheduling needs during business hours and after-hours (if on-call).
The pay range for this role would be $22 - $25 / Hr.
Qualifications
- Scheduling and Coordination skills
- Excellent Communication and Customer Service skills
- Ability to Work Independently and in a Team
- Experience with Caregiving or Healthcare industry is a plus
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- High School Diploma or equivalent
- Strong problem-solving and multitasking abilities
Salary : $22 - $25