What are the responsibilities and job description for the Overnight & Weekend On - Call Coordinator (Semi Remote Knoxville & Surrounding Counties/Part Time) position at Senior Helpers?
Overnight & Weekend On-Call Coordinator (Remote & Part Time)
Make an Impact When It Matters Most
Join our team as an Overnight & Weekend On-Call Coordinator and play a critical role in ensuring our clients receive the care they need—anytime, day or night. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants flexible, meaningful work supporting both caregivers and families. This role is a Part-Time position that works 7 Days on and 7 Days off. There are additional opportunities to work as a Care Team Specialist 2-3 days a week during your off week, if you are interested in the on-call role but need to generate a more full-time income.
What You’ll Do
Make an Impact When It Matters Most
Join our team as an Overnight & Weekend On-Call Coordinator and play a critical role in ensuring our clients receive the care they need—anytime, day or night. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants flexible, meaningful work supporting both caregivers and families. This role is a Part-Time position that works 7 Days on and 7 Days off. There are additional opportunities to work as a Care Team Specialist 2-3 days a week during your off week, if you are interested in the on-call role but need to generate a more full-time income.
What You’ll Do
- Be the go-to support person for caregivers and clients during evenings, overnight hours, and weekends
- Answer incoming calls and respond quickly to urgent needs
- Fill last-minute call-offs and ensure all client shifts are covered, if unable to find coverage on-call role would gap shift when needed.
- Communicate schedule updates and support caregivers in real time
- Help resolve client concerns with professionalism and empathy
- Document all activity clearly and keep the operations team informed of any major issues
- Flexible, remote work - support the team from anywhere
- Make a real difference - your work directly impacts quality of care for seniors
- Fast-paced and engaging - no two shifts are the same
- Great for problem-solvers who think quickly and stay calm under pressure
- Ideal for those looking to supplement income or work non-traditional hours
- Overnight and weekend on-call coverage. Must be on the computer from 6am to 9am M-F to support our busiest time. Remaining on-call time is flexible and can typically be handled through the on-call phone.
- Join daily recaps at 9:30am and 3:30pm M-F ( calls last 15-30 minutes ).
- Overnight on-call starts at 5pm M-Th and runs until 9am the following day and 4pm on Friday and runs until 9am on Monday.
- Strong communicator who is confident on the phone
- Quick thinker with solid problem-solving skills
- Highly reliable and responsive during scheduled on-call hours
- Organized and able to manage multiple situations at once
- Experience in home care, healthcare, or scheduling is a plus (but not required)
Salary : $775