What are the responsibilities and job description for the Office Assistant / Client Services Support position at Senior Helpers?
Client Support & Operations Assistant
Senior Helpers
Senior Helpers is a growing in-home care agency serving seniors and their families. We’re looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.
This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day.
Key Responsibilities
Phone & Client Support (Primary Focus)
Answer incoming calls from clients, caregivers, and referral partners
De-escalate concerns, listen empathetically, and route calls appropriately
Serve as a reliable “first line” support so schedulers and leadership can stay focused
Provide coverage through 5:00 PM on assigned days
Billing & Payroll Support (10-15 hrs/week, varies)
Assist with billing and payroll tasks including:
Declined payments
Long-term care (LTC) insurance follow-ups
Deposits, refunds, and basic payment issues
Work closely with leadership to resolve issues efficiently
Operational Gap Coverage
Step in when team members are out or overloaded
Assist with light scheduling support when needed
Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation
Flexible Weekend Support
Availability to support phones or urgent issues on weekends
Schedule is flexible and planned in advance when possible
What We’re Looking For
Strong customer service and communication skills
Comfortable handling phones and difficult conversations
Organized, calm under pressure, and adaptable
Basic comfort with billing, payments, or administrative work (training provided)
Ability to triage issues and know when to escalate
Experience in healthcare, home care, or customer support is a plus (but not required)
Schedule & Compensation
Mix of scheduled hours and flexible support as needed
Competitive hourly pay based on experience
Opportunity to grow into other departments (HR, Scheduling, Operations) over time
Why Join Senior Helpers?
Supportive leadership team
Mission-driven work helping seniors and families
Flexible schedule
Real opportunity to grow as the company expands
Senior Helpers
Senior Helpers is a growing in-home care agency serving seniors and their families. We’re looking for a dependable, customer-service-driven Client Support & Operations Assistant to help manage phones, billing support, and day-to-day operational gaps as we continue to scale.
This role is ideal for someone who thrives in fast-paced environments, enjoys helping people, and can adapt to changing needs throughout the day.
Key Responsibilities
Phone & Client Support (Primary Focus)
Answer incoming calls from clients, caregivers, and referral partners
De-escalate concerns, listen empathetically, and route calls appropriately
Serve as a reliable “first line” support so schedulers and leadership can stay focused
Provide coverage through 5:00 PM on assigned days
Billing & Payroll Support (10-15 hrs/week, varies)
Assist with billing and payroll tasks including:
Declined payments
Long-term care (LTC) insurance follow-ups
Deposits, refunds, and basic payment issues
Work closely with leadership to resolve issues efficiently
Operational Gap Coverage
Step in when team members are out or overloaded
Assist with light scheduling support when needed
Transfer calls appropriately to HR, Nursing, Scheduling, or Leadership depending on the situation
Flexible Weekend Support
Availability to support phones or urgent issues on weekends
Schedule is flexible and planned in advance when possible
What We’re Looking For
Strong customer service and communication skills
Comfortable handling phones and difficult conversations
Organized, calm under pressure, and adaptable
Basic comfort with billing, payments, or administrative work (training provided)
Ability to triage issues and know when to escalate
Experience in healthcare, home care, or customer support is a plus (but not required)
Schedule & Compensation
Mix of scheduled hours and flexible support as needed
Competitive hourly pay based on experience
Opportunity to grow into other departments (HR, Scheduling, Operations) over time
Why Join Senior Helpers?
Supportive leadership team
Mission-driven work helping seniors and families
Flexible schedule
Real opportunity to grow as the company expands
- Health Insurance 401K