What are the responsibilities and job description for the Client Service Manager position at Senior Helpers?
Client Services Manager
Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.
Key Responsibilities
Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.
Key Responsibilities
- Serve as the primary contact for clients and families.
- Coordinate and manage client schedules and caregiver assignments.
- Work closely with caregivers and scheduling staff to ensure reliable coverage.
- Conduct client assessments, visits, check-ins, and reassessments.
- Maintain accurate care plans, client records, schedules, and documentation.
- Monitor client satisfaction and address concerns promptly.
- Build strong relationships with clients, families, caregivers, and healthcare professionals.
- Identify changes in client needs and adjust services or schedules accordingly.
- Assist with caregiver call-outs, schedule changes, and coverage needs.
- Follow up on concerns through resolution and ensure clear communication.
- Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.
- 3-5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
- Strong scheduling, organization, communication, and problem-solving skills.
- Excellent customer service and relationship-building abilities.
- Ability to manage multiple clients, caregivers, and priorities.
- Comfortable handling difficult conversations professionally and compassionately.
- RN/LPN license is a plus but not required.
- Valid driver's license and ability to travel locally for client visits.
- Competitive salary
- Health, dental, and disability benefits
- Paid time off
- Mileage reimbursement or company vehicle, depending on role
- Training and professional development
- Supportive team environment
- Opportunity to make a meaningful difference in the lives of seniors and their families
Salary : $55,000 - $65,000