Client Service Manager (Developmental Role)

Objective: The Client Service Manager will work with the Owner to manage and develop all client services for Senior Helpers within the franchise territory. This is an hourly position. This is a developmental role potentially leading to internal growth and upward mobility

Reports to: Owner

Great companies need great leaders. The Client Service Manager will be responsible for existing client retention, client maximization, and new client acquisition. This is a developmental role potentially leading to increased responsibility and stature.

• 401k
• Health Insurance including Major Medical
• Dental Insurance
• Vision Insurance
• Short team & Long-term Disability
• Life Insurance
• Weekly Bonus structure as well as revenue growth milestone bonus
  
  
  

Why Join Us as a Care Team Manager?

• Great Place to Work® Certified
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
  
  
  

Primary Responsibilities (including, but not limited to):

• Confirms that clients and their families are satisfied with the Senior Helpers services, and communicates findings to the Owner
• Coordinates client activities such as field trips and in-home activities, and oversees the lending library
• Takes service inquiry calls and follows up with leads to meet revenue goals
• Seeks opportunities to up-sell and promote added hours through various means
• Supports the Owner in generating up to 20% internal growth each month
• Has a regular communication process for new clients
• Introduces caregivers to clients
• Visits clients as directed by the Owner
• Responsible for sending out client birthday cards
• Must be willing to accept an occasional care shift as demand requires
• Some week end duties will be required
• Other duties as assigned.
  
  
  

This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned by the franchisee or OD.

Qualifications

• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent phone skills and follow-up skills with prospects, clients and client families
• Proactive problem prevention and issue resolution leadership ability
• Minimum of six months experience in a customer service role
• Industry experience preferred
• Bachelor’s degree and one year of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Strong verbal communication skills, especially using the telephone
• Ability to work independently and as part of a team
• Must take initiative and be able to create business plans to meet agency goals for client targets
• This is not a full list of role responsibilities and is subject to change