What are the responsibilities and job description for the Client Care Coordinator / Client Services Representative position at Senior Helpers?
Company: Senior Helpers of Spokane
Location: Spokane, WA
Employment Type: Full-time
Objective
The Client Care Coordinator will assist with generating new clients, coordinating client on-boarding, improving client care outcomes, and maintaining high levels of client satisfaction. This role serves as a key liaison between clients, families, caregivers, and internal teams to ensure quality care and seamless service delivery.
Reports To
Owner or Director of Operations
About Senior Helpers Of Spokane
Senior Helpers of Spokane is a mission-driven organization dedicated to providing compassionate, dependable, and personalized in-home care. We are committed to supporting seniors in living safely and independently at home while fostering a respectful, inclusive, and collaborative workplace for our employees. Our culture is built on integrity, accountability, teamwork, and compassion.
About The Role
We are seeking a compassionate, organized, and proactive Client Care Coordinator to support our clients, families, and care team. This role plays a critical part in client satisfaction, care quality, and service coordination and requires compliance with Washington State Department of Health and employment regulations.
Key Responsibilities
Senior Helpers of Spokane is an Equal Employment Opportunity employer. We do not discriminate in employment decisions based on race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other protected status under Washington State or federal law.
Apply today to join a team that values compassion, professionalism, and compliance while making a meaningful difference in the lives of seniors.
Location: Spokane, WA
Employment Type: Full-time
Objective
The Client Care Coordinator will assist with generating new clients, coordinating client on-boarding, improving client care outcomes, and maintaining high levels of client satisfaction. This role serves as a key liaison between clients, families, caregivers, and internal teams to ensure quality care and seamless service delivery.
Reports To
Owner or Director of Operations
About Senior Helpers Of Spokane
Senior Helpers of Spokane is a mission-driven organization dedicated to providing compassionate, dependable, and personalized in-home care. We are committed to supporting seniors in living safely and independently at home while fostering a respectful, inclusive, and collaborative workplace for our employees. Our culture is built on integrity, accountability, teamwork, and compassion.
About The Role
We are seeking a compassionate, organized, and proactive Client Care Coordinator to support our clients, families, and care team. This role plays a critical part in client satisfaction, care quality, and service coordination and requires compliance with Washington State Department of Health and employment regulations.
Key Responsibilities
- Complete Life Profile assessments, care plans, first visits, and reassessments in the homes of potential clients or senior communities
- Work within our company CRM and applications to document work completed
- Conduct inquiry calls and follow up to schedule client assessments
- Follow up with and/or complete client visits to advocate for clients and maintain or improve satisfaction
- Collaborate with the Client Service Manager (CSM) to identify high-risk clients and improve care outcomes
- Set and maintain systems to meet KPIs (Key Performance Indicators) related to client conversions and satisfaction
- Communicate effectively with the scheduling team and management regarding new client care needs, preferences, and scheduling requests
- Partner with the Care Team Manager Clients Services Manager to communicate caregiver hiring needs based on client prospects
- Accurately document all activities with prospects, clients, families, and community/influence centers in the company software system in compliance with state and company requirements
- Perform first visits to introduce caregivers to new clients
- Minimum three (3) years of experience in health care, in-home care, or management
- Must be a self-starter with the ability to work independently and take initiative
- Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Strong verbal and written communication skills with excellent client and family interaction abilities
- Strong computer and Microsoft Office skills
- Ability to learn and use new computer applications such as our company’s CRM, and documentation software
- Must pass a Washington State background check upon hire and every two (2) years, as required
- Proactive problem-solving and issue-resolution skills
- Must have reliable transportation and the ability to travel to client homes in a large territory
- The ability to occasional participate in activities that occur outside of normal business hours in support of a 24/7 business
- Experience in health care, preferably in-home care
- Bachelor’s degree
- Management or supervisory experience
- Washington State HCA (Home Care Aide) credential
- CNA credential
- Experience performing assessments for in-home care
- Experience in Sales or Marketing within the Senior Community
- $24-$27
- Depending on experience and certifications
- Purpose-driven work supporting seniors and their families
- Supportive leadership and team-based culture
- Opportunity for growth within a respected national brand
- Competitive compensation and benefits (based on eligibility)
- This position complies with Washington State pay transparency laws. A pay range will be provided during the interview process or upon offer, in accordance with RCW 49.58.110.
- Senior Helpers of Spokane complies with all Washington State wage, hour, meal, and rest break laws.
- Employment is contingent upon meeting Washington State Department of Health licensing and background requirements applicable to in-home care services.
Senior Helpers of Spokane is an Equal Employment Opportunity employer. We do not discriminate in employment decisions based on race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other protected status under Washington State or federal law.
Apply today to join a team that values compassion, professionalism, and compliance while making a meaningful difference in the lives of seniors.
Salary : $24 - $27