Care Team Experience Manager

Job Title: Care Team Experience Manager

Job Summary:

The Care Team Manager is responsible for managing caregiver staff and coordinating scheduling operations to ensure high-quality, consistent service. This role blends care management, team leadership, and workforce scheduling to optimize client satisfaction, caregiver engagement, and operational efficiency.

Key Responsibilities:

• Caregiver Management
• Overall management of the caregivers including performance improvement and development. Verification of caregiver training programs in collaboration with HR Generalist.
• Manage and possibly discipline all caregivers who regularly call out, experience late arrivals and/or early departures, and continuously refuse assignments; take appropriate action working with the HR Generalist based on company policies.
• Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
• Creates moral-building recognition programs for the caregivers, such as Caregiver of the Month, acknowledgements of high-level performances, and training completions.
• Submit weekly reports and participate in daily huddles and weekly recap meetings.
• Match caregivers to clients based on skills, personality, and care needs. Ensure that applicants have been adequately screened and that orientation/ hiring sessions are comprehensive, according to standards, and conducted for all new hires.
• Scheduling & Staffing Management
• Oversee scheduling team (3 direct reports) to create, manage, and maintain client schedules to ensure full coverage of all shifts
• Coordinate last-minute caregiver call-outs, schedule changes, and emergency staffing needs with scheduling team members
• Optimize schedules to balance client needs, caregiver availability, and labor efficiency
• Track and manage overtime, travel time, and scheduling conflicts
• Use scheduling software to ensure accurate, real-time updates and documentation
• Operations & Compliance
• Ensure compliance with company policies, state regulations, and industry standards
• Maintain accurate client and employee records, including care notes and schedules
• Collaborate with teams including, operations, client services, human resources, finance, marketing, etc.
• Report to Operations Executive and follow strategic directives for the company’s goals
  
  
  

Skills & Competencies:

• Strong organizational and multitasking abilities
• Excellent problem-solving skills, especially under time-sensitive conditions
• Strong interpersonal and communication skills
• Ability to manage both people and logistics effectively
• Solution-oriented with high accountability
• Calm under pressure, especially when dealing with last-minute staffing changes
  
  
  

Qualifications:

• Bachelor’s degree in Business Management, Operations, or other relevant fields, highly preferred
• 2 years experience, ideally in care management or home care industries
• Prior experience in staff scheduling, workforce coordination, or operations strongly preferred
• Knowledge of home care regulations and best practices
• Proficiency in scheduling software and electronic records systems
  
  
  

Work Environment:

• Office-based position in Irvine, CA (M-F 9:00 AM to 5:30 PM)
• Frequent communication via phone and software systems
• Field visits, based on business needs
• On-call or after-hours availability may be required for urgent scheduling needs
• Ability to work with tools such as the Microsoft suite, Wellsky or similar CRMs, Slack, Docusign, Canva, Indeed, etc.
  
  
  

Compensation and Benefits Package:

• $25/hour or commensurate with experience and skill level, as well as other factors
• Quarterly personal performance bonus plus bi-weekly company performance bonus opportunities
• Employer contribution to health insurances (medical, dental, and vision) plus ability to participate in voluntary insurances (short-term disability, AD&D, hospital confinement, critical illness, and whole life)
• 401k plan
• $40/month technology stipend
• Access to company vehicle
• 5 paid sick days plus 6 paid holidays
• Advancement and growth opportunities
• Positive workplace culture, Great Place to Work certified 7 times in a row!
  
  
  

IND601