Staffing Coordinator / CNA (Required)

Join a team that makes a difference in the lives of our clients and their families.  If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of Wilmington is the company for you.

We are seeking a highly organized, compassionate, and energetic CNA  / Scheduler to join our team. You will spend your time forecasting staffing needs, coordinating facility staffed schedules to ensure safe client ratios, and stepping into the homes as a CNA during emergencies or when we are short  staffed. Our Schedule Coordinator will be a vital team member in the daily operations of our company. Our Schedule Coordinator will ensure that our clients receive the care they need from our care-giving team. The right candidate will strive for excellent care-giver to client matches based on skills, location and personality traits. The candidate will jump in to provide hands on CNA care to assist with activities of daily living (ADLs), cleaning the clients home, etc. Communicate schedules changes to the field staff and management in a timely manner. Maintain accurate attendance records, and help with the on-boarding process. Ensure all schedules meet facility guidelines and state and federal regulations. Individuals who enjoys organizing schedules for best coverage, record-keeping, problem-solving, and excellent customer service will love this job and are encouraged to apply! 

Enjoy Our Job Benefits

• Paid Time Off
• Life Insurance

Why Work for Senior Helpers?

• Great Place to Work® Certified—97% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony

General Duties and Responsibilities but not limited to:

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call duty averaging two weeks per month and as directed by supervisor.
• Communicate and provide input to the internal staff on hiring needs on a regular basis.
• May assist in keeping caregiver files up to date, including tracking expiration's of any licensing, insurance, etc. in computer software. Collects new documents as directed, notifies supervisor when new documents cannot be obtained.
• Audits timecards on a regular basis to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with client family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

What We’re Looking For Our Scheduler to Have:

• High School Diploma or equivalent (GED) is required
• Previous experience in customer service preferred 
• Minimum of one year in a staffing/scheduling/logistics position preferred
• Knowledge of general home care/healthcare staffing preferred
• Excellent organization and communication skills
• Quick-thinking and astute decision-making skills
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
• Excellent problem-solving and creative-solution abilities
• CNA must be on the NC state registry. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news