Retention & Recruiting Coordinator

Home Health Agency

Position Summary

The Retention & Recruiting Coordinator is responsible for attracting, hiring, onboarding, engaging, and retaining exceptional caregivers and employees. This role serves as a key member of the operations team by ensuring the agency maintains a qualified, compliant, and engaged workforce while supporting company culture and employee satisfaction. The ideal candidate is organized, relationship-focused, and proactive in developing innovative recruitment and retention strategies. This is a full-time, in-office position with regular office hours of Monday through Friday, 9:00 AM to 5:00 PM. Participation in the agency's after-hours and weekend on-call rotation is required. 

Essential Duties & Responsibilities

Recruitment & Talent Acquisition

• Manage the full-cycle recruitment process for caregivers and other assigned positions.
• Utilize Indeed, Hireology, and other recruiting platforms to maintain a strong pipeline of qualified candidates.
• Review candidates screened through HelloHire and promptly advance qualified applicants through the interview and hiring process.
• Conduct virtual and or in-person interviews to assess qualifications and fit.
• Verify employment references and coordinate all pre-employment requirements, including background screenings, drug testing, and employment verification.
• Schedule and facilitate new hire orientation.
• Maintain regular communication with applicants throughout the hiring process to ensure a positive candidate experience.
• Collaborate with agency leadership to anticipate staffing needs and prioritize recruiting efforts.
• Research, develop, and implement creative recruiting strategies to attract high-quality caregivers through community outreach, networking, referral programs, educational partnerships, career fairs, and other recruitment initiatives.
• Track recruiting activity and provide reports on hiring metrics and staffing trends.

Onboarding & Employee Records

• Coordinate all onboarding activities, including completion of electronic employment documents through DocuSign.
• Create and maintain employee profiles within WellSky and establish appropriate caregiver matching criteria.
• Create employee profiles and digital personnel files within Paychex and other agency systems.
• Maintain complete and accurate employee personnel files in accordance with state, federal, and accreditation requirements.
• Monitor expiration dates for licenses, certifications, CPR, background screenings, and other required credentials to ensure ongoing compliance.
• Maintain employee status changes, including active, inactive, pending, leave of absence, and termination.

Employee Retention & Engagement

• Serve as a point of contact for caregivers throughout their employment.
• Conduct regular caregiver check-in calls to promote engagement, identify concerns, and improve retention.
• Develop and implement caregiver recognition, appreciation, and engagement initiatives.
• Collaborate with leadership to develop strategies that promote employee satisfaction, engagement, and long-term retention.
• Maintain regular employee communications regarding company updates, training opportunities, and important announcements.

Training & Compliance

• Enroll employees in the Relias Learning Management System and assign required training courses.
• Monitor training completion and notify employees of upcoming deadlines and expirations.
• Coordinate initial and annual competency assessments with the Director of Nursing.
• Conduct caregiver in-service education and training programs as assigned, including dementia care, Parkinson's care, care note reporting, and other agency-required education.
• Maintain adequate onboarding materials, orientation packets, and training supplies.

Operations Support

• Participate in the agency's after-hours and weekend on-call rotation.
• Assist with incoming office calls and respond professionally to employee and client inquiries.
• Assist with client assessments when needed.
• Represent the agency at community events, networking opportunities, career fairs, and recruitment events.
• Participate in regular leadership and operations meetings.
• Perform other duties and special projects as assigned.

Qualifications

• Associate's or Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
• Minimum of two years of recruiting, staffing, human resources, or healthcare administration experience preferred.
• Home health, hospice, healthcare staffing, or senior care experience strongly preferred.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to build positive relationships with caregivers, applicants, and leadership.
• Strong problem-solving and conflict-resolution skills.
• Experience with WellSky, Paychex, Relias, Indeed, Hireology, DocuSign, and Microsoft Office/Google Docs is preferred.

Core Competencies

• Talent Acquisition & Recruiting
• Employee Retention & Engagement
• Interviewing & Candidate Assessment
• Employee Relations
• HR Compliance & Personnel Records
• Training Coordination
• Organization & Time Management
• Professional Communication
• Customer Service
• Problem Solving & Initiative
• Team Collaboration
• Confidentiality & Professionalism