What are the responsibilities and job description for the Care Coordinator position at Senior Helpers of Silver Spring?
Help Keep Care Moving
Every call, every schedule, and every interaction helps a senior remain safely at home. As our Care Coordinator, you'll be the first point of contact for clients and caregivers while keeping our daily operations running smoothly.
If you're organized, compassionate, and thrive in a fast-paced environment, we'd love to meet you.
What You'll Do
- Answer incoming calls from clients, families, caregivers, and referral sources
- Coordinate caregiver schedules and fill open shifts
- Respond to call-offs and last-minute staffing needs
- Match caregivers with clients based on skills and availability
- Deliver exceptional customer service
- Maintain accurate records and documentation
- Provide payroll support by reviewing and verifying caregiver timecards
- Assist with onboarding, office administration, and daily operations
- Work closely with leadership to deliver outstanding client care
- Step in to provide caregiver coverage when needed during staffing emergencies
What We're Looking For
- Previous office, administrative, or healthcare office experience required
- Organized, dependable, and detail-oriented
- Excellent communicator with strong customer service skills
- Able to multitask and stay calm under pressure
- Positive, team-first attitude
- Comfortable learning new technology
Qualifications
- High school diploma or equivalent
- Experience in scheduling, customer service, administration, staffing, or healthcare preferred
- Home care or medical office experience is a plus
- Willingness to provide direct client care when needed
Compensation & Benefits
- Full-time | $35,000
- PTO, 401k and health benefits
- Career growth opportunities
Salary : $35,000