What are the responsibilities and job description for the Office Manager position at Senior Helpers of Golden?
Lead your office team to success!
The Office Manager is responsible for the managing the Caregiver life cycle and we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, support other business functions as needed and help ensure our clients receive compassionate, high-quality care while guiding and supporting our staff to perform their best. This position also plays a key role in fostering teamwork and a positive, professional workplace culture.
Why Work for Senior Helpers?
Join a team making a meaningful difference in the lives of seniors by helping them maintain their independence, dignity, and quality of life. Together we are expanding access to services and compassionate guidance that empower seniors to live confidently on their own terms—while giving our teammates the opportunity to make a lasting impact every day.
- Great Place to Work® Certified. We understand that our employees are with us to keep our business running and moving forward.
- Autonomy—We encourage our team members’ independence and believe in their ability to complete their job duties without being micromanaged and provide superior training, tools and support for them to be successful.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
- Fast Growing Team – Our growth will provide advancement opportunities to those who demonstrate interest in those opportunities and consistently execute on all Servant Leadership Principles.
Reports to: President/CEO
Status: Full Time, Exempt
Location: In-Person (Evergreen, CO)
What Will Our Office Manager Do?
- Oversee day-to-day office operations including phone management, client relations, payroll, EMR management, and staff scheduling – including scheduling conflicts, emergencies, etc.
- Lead clinical oversight by completing assessments, supervisory visits, and skills verification.
- Ensure all caregivers are competent, trained, and supported in providing safe, high-quality care.
- Assist our Human Resources team with the recruitment, hiring and onboarding process for caregivers and new employees
- Conduct program evaluations and record reviews to maintain compliance and excellence.
- Collaborate with management to implement and refine operational procedures. Track, input and analyze performance data for the office, develop reports as needed.
- Serve as a mentor and resource to staff, maintaining the highest professional standards.
- Act as an advocate for clients, addressing concerns promptly and reinforcing a culture of safety and respect.
- Partner with leadership on marketing initiatives and growth strategies to expand our reach in the community – such as client appreciation and referral programs.
- Perform on-call duties as assigned. Perform other administrative and office tasks, as requested.
We Would Like Our Office Manager to Have:
- Minimum of two years in an office managerial setting; homecare, medical, executive admin asst., etc.
- Minimum of two years’ experience in the homecare industry preferred but not required.
- Ability to communicate pleasantly and effectively.
- Interact well with callers and internal staff.
- Possess a valid, unrestricted drivers license.
- Ability to lift at least 25 pounds unassisted.
- Demonstrate excellent verbal and written communication skills.
- Possess excellent client interaction skills.
- Be extremely versatile, adaptable and entrepreneurial.
- Possess a servant leader mentality.
- Be extremely collaborative with CPO/CEO and all team members.
- Have experience with a variety of the field’s concepts, practices, and procedures.
- Demonstrated ability to be a Team player.
Job Benefits:
- $58,000-$75,000 based on experience
- Future advancement opportunities
- Paid PTO
- Employee Paid Benefit Programs Available
Interview Process:
- Submit Application
- Prescreening of Applications
- Phone Interview
- In-Person Interview (s)
- Job Offer
- Start Date Established
About Senior Helpers:
Senior Helpers of Evergreen and surrounding mountain counties is independently owned and operated franchisee of SH Franchising, LLC. Senior Helpers has been the nation’s premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.
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