What are the responsibilities and job description for the Caregiver Coordinator position at Senior Helpers – Holly Springs?
Caregiver Coordinator — Senior Helpers of Holly Springs
Holly Springs, NC | $17–$20/hr based on experience | Part-time with growth potential
About Us
Senior Helpers of Holly Springs is a licensed home care agency dedicated to providing exceptional in-home care to seniors in our community. We are a growing, family-owned business built on a foundation of genuine compassion, professionalism, and a commitment to making a difference in the lives of our clients and their families.
The Opportunity
We are looking for an experienced and motivated individual who is ready to take the next step in their career. This is not just a scheduling role — this is a leadership position. As our Caregiver Coordinator you will be the operational heartbeat of our caregiver team, responsible for the full caregiver experience from day one through long-term success. Experience in home care, healthcare, or a coordination role is strongly preferred.
We are a growing agency and this role will grow with us. Current hours are part-time with strong potential to expand to full-time as our business continues to develop.
What You Will Own
- Scheduling & shift coverage — daily monitoring, master schedule ownership, callout management, and caregiver placement
- 90 day on boarding and probation management for all new caregivers
- Caregiver performance evaluations and disciplinary process
- Caregiver time off approvals
- WellSky Personal Care system training for all caregivers
- Field evaluations — conducting on-site shift visits when needed
- PRN on-call bench management
- Weekly client schedule calendars
- Weekly KPI reporting to leadership
- First point of contact for all caregiver and client calls
- Weekend on-call rotation for scheduling emergencies
What We Are Looking For
- Prior home care or care-giving experience strongly preferred — CNA certification a plus
- Minimum 1 year of experience in a home care, healthcare, or office coordination role — required
- Exceptional Microsoft Office skills — Word, Excel, and Outlook proficiency required
- Exceptional organizational skills — ability to manage multiple priorities simultaneously
- Exceptional communication skills — both written and verbal, professional at all times
- Calm under pressure with strong problem-solving ability
- Comfortable with scheduling software — WellSky experience a plus
- Self-directed, reliable, and highly accountable
- Empathetic with clients, families, and caregivers
- Discretion with confidential client and staff information
Compensation & Schedule
- $17–$20/hr based on experience
- Part-time hours with potential to grow to full-time as business needs increase
Why Senior Helpers of Holly Springs
- Family-owned agency with a genuine culture of care
- Real leadership authority — this role has decision-making power
- Clear path to growth as the business expands
- Supportive team environment
- Make a real difference in the lives of seniors in our community
Equal Opportunity Employer
Senior Helpers of Holly Springs is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Salary : $17 - $20