Territory Care Manager

Territory Care Manager – Earn up to $70K your first year

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 6 YEARS IN A ROW!    Come join the company voted 2023 READERS CHOICE by Harrisburg Magazine for Best Home-Care Company!

We are actively looking for motivated, driven, passionate LEADER to be our Territory Care Manager.  This position works out of our Camp Hill office, and is responsible for Cumberland, Dauphin, Perry and portions of other nearby counties.  This position has 4 direct reports (2 Schedulers, 1 HR coordinator, 1 Client Services Coordinator).

We pay a competitive base salary, and have an uncapped variable compensation plan that pays-for-performance.  The right motivated leader could earn more than $70K their first year.  If you are a driven, hard working leader who wants to be recognized and compensated for what you can accomplish, this is the role for you! 

Reports to:   Vice President of Operations

Primary Responsibilities (including, but not limited to):

• Growth, delivery, and client satisfaction of caregiver services within the territory.
• Overall management of the schedulers and caregivers within their region, including hiring, supervision, discipline, and terminations as required.  Includes communication and enforcement of the rules within the Employee Handbook.
• Client Assessments: Performs onsite assessments of Private Pay clients.  Develops the non-medical in-home care plan, inputs into MatrixCare and Life Profile, communicates care plans to the appropriate schedulers or caregivers.  The Care Manager, in concert with Clients Services, is responsible for completing client folders, filing, and compliance with all local regulations
• In concert with the Scheduling Coordinator, responsible for ensuring appropriate matching and placement of caregivers with clients, manages all caregiver call outs, late arrivals, early departures, and refusals of assignments.  Responsible for ensuring all shifts are staffed.
• In concert with the Client Services Coordinator, conducts regular stop-ins with clients to ensure client satisfaction, care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations
• Handles escalated Client Complaints, and works with the Vice President of Operations as needed to find satisfactory resolution
• In concert with the HR Coordinator, assists in caregiver training programs, (in collaboration with the regional trainer).  This includes compliance with the Senior Gems® program.  This also includes any training programs required to maintain compliance with Medicaid, or other specialty programs.
• Assists as needed in recruiting, interviewing, and hiring of caregivers, including running ads, and participating at local recruiting events and/or marketing events where caregivers or prospective clients may assemble
• Handle on-call duty on a regular basis and as directed by the Vice President of Operations
• Other duties as assigned by the Vice President of Operations

Qualifications

• Must have experience managing employees, preferably in a care setting
• Must have illustrative examples that demonstrates your drive and motivation
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have ability to visit client’s homes in the assigned territory (Must have valid driver’s license and proof of insurance)
• Must have proactive problem prevention and issue resolution leadership ability
• Must have strong verbal communication skills, especially using the telephone
• Must have the ability to work independently and as part of a team
• Must have proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Experience as Certified Medical Assistant, Certified Nursing Assistant, or other profession where providing care is strongly preferred

Benefits:

• Competitive starting base salary: Base Pay $55,000 – $57,000 dependent upon experience
• Additional Pay for Performance Opportunities
• Bi-weekly Lost Hours Recovery Bonus potential: Up to $4,500 per year
• Bi-weekly Growth Bonus potential: Up to $2,275 per year
• Commissions for new private pay clients:  Estimated first year $4,000 - $8,000
• Medical, Dental, Vision after 30 days, and participation in the Individual Health Care Reimbursement Program.
• 2 Weeks Paid Vacation
• 8 Company Holidays
• Opportunities for advancement

Salary : $2,275 - $70,000