What are the responsibilities and job description for the Office Manager position at Senior Helpers - Cameron Park?
Lead your office team to success! As our Office Manager, we will depend on you to coordinate general office activities, assist with billing and payroll, recruiting and management of care team and maintain physical and electronic files, and support other departments as needed.
Why Work for Senior Helpers?
- Great Place to Work® Certified
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
Job Duties
Customer Service
- Ensure all communication is sent in a timely manner according to policy.
- Answer and screen incoming phone calls in a pleasant, courteous manner
- Input client leads into home care software and create and send client welcome packets and prospect information.
- Set up in home assessments
Billing – Accounts Receivable & Payable
- Ensure invoices are completed accurately, timely, and according to company policy.
- Maintain all necessary records related to Long Term Care (LTC) and Medicaid/Governmental programs.
- Monitor employee pay rates and hours to ensure accuracy. Comply with garnishments as required.
- Recording incoming checks and monitoring the outstanding receivables on a continual basis to make sure accounts receivable are not behind. Follow up on receivables per company policy.
- Record incoming bills and invoices and allocate to the correct month. Pay invoices according to the due date.
Payroll & Recruitment
- Complete caregiver and internal payroll according to schedule.
- Assist with billing and payroll functions to meet company deadlines.
- Review time for any significant change in client status and indicate them in the caregiver notes section and properly document the information.
- Complete caregiver reference checks and criminal background checks
- Create new hire packets and employee handbooks.
- Verify complete caregiver information in the file after hiring.
- Input caregiver information into home care software
- Phone Interviews
- Assist with In Person Interviews
- Orientation and hands on training with new Caregivers
Management
- Check in with Caregivers
- On site visits with caregivers as needed
- Training hands on
- Management of Care Academy for caregiver virtual training
- Coaching conversations and disciplinary discussions with caregivers.
Management
- Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation.
- Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible.
- Complete other duties and responsibilities as assigned.
Qualifications
- Minimum of two years in an office managerial setting
- Ability to communicate pleasantly and effectively with callers and internal staff.
- Experience with a variety of the field’s concepts, practices, and procedures
- Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills.
Benefits
- 401(k) matching
- Health Insurance
- Paid Time Off
- Pay On Demand
- Bonus structure
- Varied Discount Programs
About Senior Helpers:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchiser of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.